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Jobs · OTHR · Texas

Melissa Tortilleria - Food Service Rep - Part time

H-E-B · Melissa, TX · 2 wk ago
On-siteOTHRPart-time

About the role

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Responsibilities

  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products; assists them with selections
  • Prepares, packages, and merchandises fresh product effectively
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
  • Cleans and sanitizes display cases
  • Operates / maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
  • Complies with department / Store operating procedures

Department-Specific Responsibilities

  • Bakery: Records production and shrink to aid in production planning, assists in technical areas as needed (e.g., baking, frying, and decorating), culls bakery products for poor quality, expiration dates
  • Deli: Takes care of service counter, uses ordering system applications, uses Fresh Production Planner, performs inventory management processes (MSI, PAW) as required, ensures catering orders are prepared and ready in time for Customer pickup, performs all sanitation and maintenance tasks for Deli slicers
  • Prepared Foods: Serves / packages products at customer's request, educates customers on preparation / reheating instructions of prepared foods, prepackages condiments (sauces, dressings) for prepared food items, cuts, slices, dices, chops, food in preparation for chef

Qualifications

The candidate must be 18+ years old and have a HS Diploma or GED or equivalent. Required skills include knowledge of computer systems and equipment, strong customer service skills, communication and interpersonal skills, reading and writing skills, and planning and organizing skills.

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs. Perform tasks based on department, such as:

  • Bakery: Constantly reach at waist, grasp, frequently stand, walk, reach at shoulder, bend, occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction, occasionally be exposed to wet, cold, hot conditions, loud noise, demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
  • Deli: Constantly reach at waist, grasp, frequently stand, walk, stoop, occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, occasionally be exposed to wet, cold, hot conditions, loud noise, demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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