Melissa Healthy Living - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves stocking, rotating products, maintaining department standards, and ensuring customer satisfaction.

Responsibilities

• Stock and rotate items as needed to maintain product freshness and availability.
• Assist with inventory control, including loading, unloading, and moving product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Ensure merchandise is organized on pallets and presentable to the public.
• Maintain the integrity of shelf tags and signage; create or prepare signage as needed.
• Uphold standards in shrink, safety, inventory control, and sanitation.
• Inspect shipments for out-of-date or damaged products to ensure quality.
• Build, stock, maintain, and dismantle store displays.
• Provide superior customer service by answering questions and assisting with product selection.
• Help customers locate store merchandise.
• Merchandise products effectively and use suggestive selling techniques to meet customer needs and boost sales.
• Clean and sanitize sales floors, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Requires knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery: Organize, clean, and prepare the back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard: Passion for the outdoors; ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge in the audio/video field, including specialty products, movies, music, electronics, and video games.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• 18 years or older.
• High School Diploma or GED (or equivalent) required.
• Completion of Company Orientation and Safety Training upon hire.

Skills

• Strong customer service skills (required).
• Excellent communication and interpersonal skills (required).
• Reading and writing skills (required).
• Planning and organizing skills (required).

Physical Demands & Working Conditions

This role functions in a fast-paced retail environment, involving detailed and precise tasks while attending to customer needs. Physical demands vary by department:

General Physical Demands

• Constantly (5.5+ hours per 8-hour day): Reach at waist, grasp.
• Frequently (2.5 - 5.5 hours per 8-hour day): Stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
• Occasionally (0 - 2.5 hours per 8-hour day): Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms.

Department-Specific Physical Demands

• Beauty:
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 30 lbs and manage in excess of 30 lbs.
• Drugstore / General Merchandise:
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 55 lbs and manage in excess of 65 lbs.
  • Frequently perform ulnar/radial deviation, extend and flex wrists.
• Grocery:
  • Frequently exposed to cold conditions.
  • Occasionally exposed to loud noise and wet conditions.
  • Ability to lift 65 lbs and manage in excess of 135 lbs.
  • Frequently perform ulnar/radial deviation, extend and flex wrists.
• Texas Backyard:
  • Frequently exposed to ambient temperatures.
  • Occasionally exposed to wet conditions and loud noise.
  • Ability to lift 65 lbs and manage in excess of 65 lbs.
• Healthy Living:
  • Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
  • Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
  • Occasionally bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 50 lbs and manage in excess of 50 lbs.

Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break it down into lighter components or ask for assistance.