melin Retail Store Manager- Brickell City Centre, Miami

At melin we believe that with more thought, time and care invested into how we make our products, we can actually extend the life of our hats and the adventures we take them on. We are looking to expand our internal family and are seeking one incredible human capable of excellence in a fast-paced work environment and eager to join an elite, yet small team of “A players.”

About the Role

The Store Manager will lead and coach the store team to provide the highest level of connection and focus to each guest that enters a melin store. Responsibilities include opening and closing the store, handling operational procedures, inventory management, managing the POS system, hiring and training staff, scheduling, and overall upkeep of the store while providing exceptional customer service and fostering a team environment.

Responsibilities

• Partner with the Store Manager to manage store financials by driving sales through a premium guest experience, coaching best-in-class sales experts, and running an effective operational system aligned with melin’s Culture and Retail Operating Principles.
• Manage and execute store product flow, back-of-house operations, supply needs, and daily store maintenance.
• Assist the Store Manager with staff hiring, onboarding, and training.
• Deliver strong interpersonal and communication skills (verbal and written), independent work ethic, time management, and organizational abilities.
• Support store marketing event activations and execute seasonal floor sets/visual merchandising directives while maintaining visual standards and brand image.
• Serve as the product expert, guiding customers to selections that meet their needs and maintaining deep knowledge of melin’s product lines, fashion trends, and competitive positioning.
• Coach staff on product knowledge and selling techniques to foster productivity.
• Manage POS systems, reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
• Lead by example, motivate, and train the store team (40%-50% of time), including recruiting, hiring, scheduling, and career development in collaboration with Corporate HR.
• Assist with employee relations, conflict resolution, and performance check-ins.
• Oversee inventory management (20% of time), including cycle counts, restocking, receiving new product, and placing fill-in orders.
• Support and assist with store events (10%-15% of time), including conceiving and executing at least one unique event per quarter.
• Drive customer loyalty through exceptional service and continuous improvement of sales and customer service processes.

Requirements

• Minimum of 2 years of retail experience, with at least 1 year of management experience.
• College degree is a plus, but retail experience and results are prioritized.
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self-motivated leader with strong entrepreneurial skills and a guest-centric mindset.
• Elevated communication skills, adaptable to different audiences.
• Willingness to take on store manager responsibilities in their absence.
• Ability to lift, carry, or move objects weighing up to 15 pounds and use ladders or stairs for merchandising.
• Positive, outgoing, and energetic attitude that fosters collaboration, teamwork, and service excellence.

Benefits

• Employee discount to all Archipelago brands (OluKai, Roark, Melin).
• Comped yearly product from all Archipelago brands.
• Flexible work schedule.
• Snack/beverage reimbursement up to $100/month.
• Bonus program eligibility.
• Team-building events and paid community service opportunities.
• Medical, dental, and vision benefits.
• Company-paid life insurance.
• 401k with employer match in accordance with plan guidelines.
• Paid time off accrued annually.