Meeting & Events Associate

About the role

As a CBRE Meeting and Events Associate, you will be responsible for the planning, coordination, and day-of execution of meetings, conferences, and events. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Responsibilities

• Oversee set up, refresh, and removal of food, beverage, and service items.
• Ensure smooth operations.
• Work with management to communicate department goals.
• Confirm pre-event setup is complete. This includes a review of space configurations, and audio/visual requirements are complete.
• Verify decor is in alignment with the client's vision.
• Follow up with clients pre- and post-event to confirm satisfaction.
• Review post-event reporting and reconciliation with management and recap results with the team.
• Troubleshoot and resolve complex client inquiries and escalated complaints.
• Accountable for the execution of SLAs, KPIs, benchmarks, and reoccurring reports.
• Approve head meeting and events calendar for event spaces.
• Order event supplies as needed.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Requirements

• High School Diploma or GED with 3-4 years of job-related experience.
• Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs.
• Must be able to lift/carry heavy loads of 50 lbs. or more.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills.
• Ability to calculate advanced figures such as percentages, discounts, and markups.