Meeting & Conference Services Coordinator AS8614

About the role

This position serves as the facility, operations and event management facilitator with various responsibilities for organizing, supporting, and executing events within the Wes Watkins Center Meeting and Conference Services, the personnel programs, and services offered.

Responsibilities

• Facility management
• Approving room reservations
• Supervising/approving the production of the daily building schedule
• Enforcing facility use policies
• Arranging/coordination necessary equipment and staff to support meeting and events
• Assist in the development, service, and retention of the Meeting and Conference Services customer base
• Identify prospective and off campus clients and proactively see and market the Student Union and Wes Watkins space for their meetings, conferences, banquets, receptions, weddings, dances, and their functions
• Proactively look for ways to improve profitability while increasing product offerings and providing world-class customer service
• Coordinate the work of full time and student staff members that are responsible for the production, scheduling, training, technology and supervision of events
• Heavy lifting and able to stand on feet for long periods of time

Requirements

• Bachelor's degree (must be conferred on or before agreed upon start date)
• One year of customer service experience

Skills, Proficiencies, and/or Knowledge

• Ability to handle High Pressure, Stress Related, Possible confrontation w/ guests
• Physical Requirements: Proper ergonomics, ability to lift up to 50 lbs, able to stand on feet for long periods of time

Preferred Qualifications

• Master's degree
• Six years customer service
• Exceptional interpersonal skills
• Excellent written and verbal communication skills
• Experience in managing full-time employees