MedTech Technical Support Representative

Responsibilities

• Install software patch remotely and verify proper functionality post upgrade
• Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies
• Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner
• Effectively documents all steps taken to service the request in the appropriate tracking system
• Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management
• Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed
• Sets scheduled availability within systems so that notification of new work can be received

Job Requirements

• Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred
• Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems
• Must possess a valid driver’s license and reliable method of personal transportation to assigned sites
• Strong communication skills and ability to provide exceptional customer support required
• This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs
• Able to clear hospital vendor credentialing requirements, including proof of vaccination status, required
• Must reside in the United States

Preferred Experience

• Experience as a military technician, in field service as a computer technician or other complex electronics technician preferred
• Experience supporting automation equipment in a healthcare setting a plus
• A+ certification preferred

Benefits

This position is not eligible for our Medical Benefits.

Vaccine/Immunization/Hospital Credentialing Requirement

A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.

IQVIA

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $27-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Where you'll work
Field-based

You’ll work where the action is — out in the field, directly engaging with our customers, sites or partners. Field-based roles offer the opportunity to build relationships face-to-face, gain real-world insights and make a tangible impact.

Culture
Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.