MedTech Field Service Engineer Dialysis Hydraulics

About The Role

Our MedTech Field Service Engineers experience a unique opportunity to apply their biomedical equipment, mechanical service, and customer-facing field expertise in support of a nationwide medical device field action. This project-based role supports the removal and replacement of hydraulic assemblies across approximately 1,000 fielded dialysis machines located throughout the United States.

Job Responsibilities

• Perform hydraulic assembly removal and replacement on fielded dialysis machines in accordance with approved work instructions and customer requirements.
• Complete system rinse, flush, testing, and calibration activities required after hydraulic assembly replacement.
• Accurately document service completion, unit status, results, exceptions, and follow-up needs in designated tracking systems or customer workflows.
• Carefully coordinate with field leadership, schedulers, program management, and customer site contacts to support efficient routing and timely completion of assigned work.
• Support logistics coordination related to receipt, movement, staging, and return or disposition of hydraulic assemblies and related materials.
• Communicate schedule risks, access issues, incomplete site data, product concerns, or service barriers promptly to field leadership and program management.
• Provide updates, reports, and field-level feedback to support documentation, completion tracking, and continuous improvement throughout the program.
• Maintain professional conduct when interacting with customer personnel, clinic staff, and internal IQVIA/client stakeholders.
• Support after-hours and weekend coverage as needed based on clinic availability, site access windows, and program timelines.

Required Qualifications

• Mid-level BMET, Field Service Engineer, or equivalent mechanical/biomedical equipment service experience required.
• Hands-on mechanical service experience supporting medical equipment, capital equipment, dialysis equipment, or comparable electromechanical systems.
• Ability to remove, replace, rinse, flush, test, calibrate, and document service activities according to approved procedures.
• Ability to lift, move, and manipulate equipment or assemblies weighing approximately 40-50 lbs with available material-handling support.
• Strong attention to detail and ability to complete accurate documentation and completion tracking.
• Professional communication skills and ability to work effectively with clinic personnel, customer contacts, and internal teams.
• Ability to travel extensively and maintain schedule flexibility, including evenings, weekends, and after-hours support as needed.
• Valid driver license and ability to meet applicable travel, site access, and customer requirements.
• Ability to comply with customer, clinic, and healthcare facility access requirements.

Preferred Qualifications

• Prior dialysis equipment service experience strongly preferred.
• Previous BMET, medical device field service, recall, corrective action, or field action deployment experience preferred.
• Experience working in active clinical, dialysis center, hospital, or outpatient care environments preferred.
• Experience supporting geographically dispersed field programs, regional routing, or multi-site service campaigns preferred.
• Comfort using digital service documentation, completion tracking tools, and Microsoft Office applications preferred.

Operational Considerations

• Machines actively in use: Technicians must coordinate service windows and avoid taking multiple machines offline simultaneously.
• Variable clinic access: Site timing may vary by customer schedule, requiring flexibility and clear communication.
• After-hours/weekend coverage: Evening or weekend work may be needed to complete service activities without disrupting clinic operations.
• Hydraulic assembly logistics: Movement, staging, transportation, and tracking of assemblies will be a key operational requirement.
• Site-level data quality: Accurate customer-provided site data is critical for validating scope, staffing needs, routing, and completion planning.

IQVIA Support Model

• Field technician deployment to support regional and nationwide service coverage.
• Scheduling and coordination across customer sites, technician availability, and access windows.
• Documentation and compliance tracking to support completion visibility and audit readiness.
• Recall / field action platform support as needed.
• Full program management or integration into customer workflows based on final customer requirements.

Benefits

This role is not eligible for benefits.

Vaccine / Immunization / Healthcare Facility Credentialing Requirement

A required function of this job may require individuals to enter various healthcare facilities. Upon selection, individuals may be required to complete healthcare facility credentialing and meet facility-specific access requirements. Requirements may include immunizations, screenings, training, background checks, drug testing, and other facility or customer-specific requirements.

Work Authorization

This position is not eligible for visa sponsorship.