Medline Coordinator

Job Summary

The Medline Coordinator is responsible for managing the medication refill process to ensure timely, accurate coordination between patients, providers, and pharmacies. This role supports continuity of care by tracking refill requests, facilitating provider review, and maintaining accurate documentation within the Electronic Medical Record (EMR).

Essential Duties and Responsibilities

• Respond to patient and pharmacy inquiries regarding medication refills
• Investigate and track the status of refill requests
• Educate patients on medication refill policies and procedures
• Document refill requests and patient interactions accurately in the EMR
• Retrieve and process refill requests from phone messages and fax communications
• Present refill requests to providers for timely review and approval
• Communicate approved or denied refill requests to patients and pharmacies
• Process and document prior authorizations as directed by providers
• Maintain compliance with medication refill workflows and documentation standards
• Support overall clinic workflow and collaborate with clinical teams
• Maintain patient confidentiality and adhere to HIPAA guidelines
• Suggest process improvements to enhance efficiency, productivity, and quality of service
• Perform additional duties as assigned within scope of practice

Minimum Education/Certifications

• Required: High school diploma or equivalent
• Completion of an accredited Medical Assistant program
• Proficiency in basic computer and data entry skills
• Strong communication and customer service skills
• Ability to work collaboratively in a team-based environment

Preferred

• Prior CPR/First Aid certification
• At least one (1) year of experience in a medical or physician office setting
• Familiarity with Electronic Medical Records (EMR)
• Knowledge of Joint Commission standards
• Bilingual (Spanish, Nepali, French, or Arabic preferred)

About Hamilton Health Center

Hamilton Health Center (Hamilton), established in 1969, is a Federally Qualified Health Center (FQHC) located in Harrisburg, PA. The center continues to grow by taking a holistic and comprehensive approach to patient-centered care. Our mission is to improve the health of Central Pennsylvania's residents by delivering high-quality, respectful, and patient-centered health and related social services that promote access, treatment, education, and prevention, regardless of health, economic, or insurance status.