Medication History Rep (MHO)

Mission, Values and Service Goals

MISSION: We deliver outstanding care, inspire health, and connect with heart.

VALUES: Trust. Respect. Integrity. Compassion.

SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

About the Role

Reports to the Director of Pharmacy or designee. Under the oversight of a pharmacist and in compliance with applicable guidelines and regulatory requirements, interviews patients and/or family members in order to obtain and document patients' medication histories.

Responsibilities

• Identifies and prioritizes patient interviews based on workflow and admissions.
• Interviews patients and/or family members to obtain medication history including drug allergies and reactions.
• Uses a standardized tool to compile a complete and list of patient's home medications including over the counter drugs, herbal supplements, patches, and implanted pumps including drug name, dosage, frequency, compliance and last dose taken.
• Uses available resources to reconcile the patient's medication list including Electronic Health Record (EHR), External Rx history, physicians, pharmacies, extended care facilities, home health agencies, etc.
• Identifies and facilitates correction of medication history discrepancies. Notifies pharmacist or other healthcare provider if there is any missing information or other details that may be of importance or require further clarification.
• Reconciling final home medication list with patients.
• Documenting findings by accurately entering all available medication-related data into the computer system (drug name, dosage, frequency, route, compliance and last dose taken).
• Mentoring and assisting with training new Medication History Representatives.
• Collecting and entering data into the pharmacy information system as directed.
• Monitoring outcomes of medication reconciliation process and reporting to appropriate committees.

Qualifications

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Skills

• Demonstrates effective communication skills necessary to follow verbal and written instructions, including the ability to understand technical and pharmaceutical terminology.
• Demonstrates mathematical skills necessary to accurately compute fractions, ratios, decimals, percentages and totals.
• Demonstrates highly effective interpersonal skills necessary to consistently interact with patients, families, visitors and staff in a courteous manner.
• Demonstrates proficiency in keyboarding and computer skills (word processing, spreadsheets and e-mail applications) and an understanding of specialized computer systems utilized for documenting patient medication history.
• Demonstrates the ability to effectively communicate with and verify confidential information from patients, extended care facilities, home health agencies, retail and mail order pharmacies, physicians and other hospital staff in a professional manner.
• Requires the ability to maintain accuracy in documentation, prioritize workload, attention to detail, perform multiple tasks simultaneously and meet deadlines.
• Demonstrates responsibility and ability to act independently in areas not requiring the professional judgment of a pharmacist/nurse/physician.
• Demonstrates knowledge of brand and generic medications names and medication formulation differences (ex: extended release versus immediate acting).