Medication Adherence Technician-8

About the role

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

Responsibilities

• Makes outbound calls to patients and healthcare professionals regarding patient medications, adherence, and barrier removal.
• Works diligently to remove barriers to ensure prescription regimens are provided to patients. This may involve analysis, research, and problem-solving to obtain resolution.
• Interacts with healthcare professionals of all levels involving patient medications.
• Calls the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90-day supply requests.
• Captures and supports medication adherence patient prescription requests/needs.
• Facilitates and/or coordinates the process whereby prescriptions are sent into the pharmacy pharmacy for patients, processed appropriately, adjudicated to third party insurance, error resolution completed, packaged and prepared for dispensing to the patient.
• Follows established medication adherence workflows, including but not limited to: following up with patients requesting enrollment and patients currently enrolled to initiate or continue delivery of medication regimens.
• Ensures assigned prescription processing tasks are accurate and reviewed by supervising personnel as required before dispensing to patients.
• Motivated to meet set targets as established by leadership. Completes minimum daily goals for outreach (telephonic, email, mail) to patients and clinicians for Medication Adherence measures.
• Provides feedback and/or solutions on how to improve the medication adherence patient/client experience.
• Affords assistance with training programs for clinical personnel involved in Part D HEDIS measures in the centers of ChenMed/JenCare/Dedicated.

Requirements

• High School Diploma or equivalent required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
• Must meet at least one of the following requirements:
• Certification as a Pharmacy Technician or Medication Assistant with a minimum 6 months of related work experience
• A minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center

Qualifications

• Foundational knowledge and understanding of standard medication adherence practices, protocols, techniques, functions and processes.
• Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills.
• Excellent written, verbal, listening and interpersonal communication skills.
• Good organizing and prioritizing skills.
• Strong time-management skills and keen eye to detail.
• Must possess a customer service mindset with the ability to remain patient, calm and empathetic is challenging situations.
• Ability to actively listen and understand patient questions and provide accurate answers or solutions.
• Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process.
• Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company.
• Ability to interact with all levels of internal and external parties, to convey information correctly and always represent ChenMed and its entities in the most favorable manner.
• Capable of multi-tasking in a fast-paced, ever-changing healthcare environment.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
• Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time.
• Spoken and written fluency in English.

Skills

• Knowledge of standard medication adherence practices, protocols, techniques, functions and processes.
• Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills.
• Excellent written, verbal, listening and interpersonal communication skills.
• Good organizing and prioritizing skills.
• Strong time-management skills and keen eye to detail.
• Customer service mindset with the ability to remain patient, calm and empathetic in challenging situations.
• Active listening and solution-oriented approach to patient questions.
• Discretion and care when handling sensitive/confidential data.
• Effective communication and interaction with all levels of internal and external parties.
• Multi-tasking and adaptability in a fast-paced, ever-changing healthcare environment.
• Proficiency in Microsoft Office Suite products.
• Willingness to travel up to 10% of the time.
• Fluency in English.

Benefits

We offer employee benefits including but not limited to:

• Compensation based on experience and qualifications.
• Comprehensive benefits package.
• Career development and advancement opportunities.
• Great work-life balance.
• Opportunities to make a difference in people's lives every single day.

Join our team who make a difference in people’s lives every single day.