Medicare Center Coordinator

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

About the role

We are looking for a Medicare Center Coordinator to support Medicare Center operations by greeting customers, coordinating sales consultation appointments, maintaining customer records, and assisting with day-to-day store activities. This is a contract, onsite position in Mechanicsburg, PA.

Responsibilities

• Welcome customers into the Medicare Center and direct them to the appropriate resource
• Coordinate and schedule Medicare sales consultation meetings
• Maintain a friendly, professional, and welcoming environment for customers and visitors
• Assist customers visiting the center for sales or support-related needs
• Create customer accounts and accurately enter information into CRM systems
• Set appropriate expectations regarding wait times and available customer service options
• Collaborate with the Medicare Center Manager to support daily operations and provide reporting updates
• Maintain inventory of sales collateral, refreshments, and other center supplies
• Participate in company-provided orientation, training, and job-shadowing programs

Requirements

• Ability to thrive in a fast-paced, customer-focused environment
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Proficient computer skills, including Microsoft Word and Excel
• Ability to multitask and manage competing priorities
• Strong customer service and interpersonal skills
• Ability to attend all required paid training programs

Preferred Qualifications

• Previous sales experience
• Experience working in a retail, customer service, or administrative support environment
• Experience using CRM systems

Physical Demands

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Pay

$15-$19 per hour. Exact compensation may vary based on several factors, including location, experience, and education.

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law

Schedule

Monday-Friday, 9:00 AM-5:00 PM