Medical Transportation Communication Specialist - Atrium Health Mint Hill Med Center Air FT

About the Role

Operates all radios, computer systems, and other equipment associated with MedCenter Air. Possesses knowledge of range, capabilities, and limitations of aircraft and vehicles. Ensures the most appropriate mode of transport and vehicle is assigned to each request. Coordinates in a timely manner all aspects of the mission and monitors the location of all transport units at all times while maintaining safety as a priority.

Responsibilities

• Coordinates all aspects of medical transport missions, ensuring timely and safe execution.
• Collects and maintains accurate records, including pre- and post-transport patient documentation and transport records.
• Confirms prescheduled transports on the day of transport.
• Demonstrates appropriate management and cost-effective use of supplies and equipment.
• Submits department changes and credits in a timely manner.

Work Environment

Majority of duties performed in an indoor office with limited access to visitors. Working conditions can change rapidly from light office work to a fast-paced, high-stress environment requiring multiple tasks in a short time frame. Noise level varies from quiet to moderately loud. Requires long periods of sitting, operating a computer, and answering phones. Ability to function well in high-stress situations with limited assistance. Must be able to make rapid, appropriate decisions that ensure the safety of the flight crew and patient. Light lifting may be required.

Requirements

• High School Diploma or GED required; Associate Degree preferred.
• Current EMT certification required or must obtain EMT certification within one year of hire. EMT-P certification preferred.
• IAMTCS Certified Flight Communicator (CFC) certification or equivalent must be obtained within one year of hire and maintained throughout employment.
• 2 years of previous EMS/Fire/Law Enforcement/Critical Care dispatching experience preferred.
• 1 year of previous flight coordination (Rotor and/or Fixed Wing) experience preferred.

Skills

• Excellent verbal and written communication skills.
• Ability to make rapid, appropriate decisions in high-stress situations.