Medical Transport Dispatcher - Night Shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers multi-line phone system and accurately and professionally directs and assists callers following DAC protocols.
• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Handles multiple tasks and is self-directed.
• Great attention to detail and the ability to exercise diplomacy, manage conflict, analyze and troubleshoot most problems quickly and effectively in a fast-paced high energy demanding environment.
• Must have excellent communication (written & verbal), organizational, interpersonal problem solving, and customer service skills and be able to handle heavy telephone activity.
• Coordinates all transport-related telephone calls, including inter-institutional and intra-institutional calls.
• Maintains professional composure, thinks clearly, quickly assesses and evaluates situations, organizes thoughts and responds quickly in emergency and stressful situations.
• Carefully coordinates all aspects of patient transports, including initiation of response, flight position monitoring, coordination of landing zones, carrier coordination, weather reports, playing expected times of arrival and/or other transport information as requested.
• Maintains in-house and on-call Transport Department schedules for all transport related services and updates communications office status board to reflect necessary changes.
• Notifies the medical control physician and coordinator on-call of transport activity when indicated.
• Correctly operates a computer-aided dispatch (CAD) and hospital computer and a variety of communications equipment, including telephone and radio/cell phone, and ensures proper care and maintenance of the equipment.
• Establishes and maintains cooperative working relationships and communicates clearly with general public, referring facility personnel and Transport Department personnel.
• Fulfills special assignments and projects assigned by the DAC Director or DAC Manager.

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED).
• Medical terminology knowledge and/or previous experience in the medical field.
• EMT-B is preferred.
• Dispatcher or communications experience is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Currently possess or obtain Certified Flight Communications (CFC) Certification within 2 years of hire date.
• Must have current BLS or will obtain within 6 months.