Medical Team Manager, Medical Assistant Experience

About the role

Care Team Manager (Medical Assistant) exists to lead and support Medical Assistants while ensuring workflows run smoothly and care is delivered efficiently, accurately, and with compassion.

Responsibilities

• Lead and develop a team of Medical Assistants, providing real-time support, coaching, and guidance
• Partner closely with providers and care teams to ensure coordinated, efficient, and patient-centered care
• Help keep care delivery running smoothly by identifying gaps, removing friction, and improving workflows
• Directly impact member experience by ensuring care is timely, accurate, and easy to navigate
• This is a hands-on role for someone who enjoys developing people and helping teams stay organized and effective
• Thrives in a fast-paced, evolving, and highly collaborative environment
• Is comfortable balancing day-to-day team support with process improvement and problem-solving
• Takes ownership and follows through
• Wants their work to make a meaningful impact on both team performance and member care

How success is measured

• Team performance, engagement, and development of Medical Assistants
• Consistency and quality of care support delivered to members
• Improvements in workflow efficiency and operational effectiveness
• Timely resolution of escalations and complex cases
• Effective collaboration across clinical and operational teams

Qualifications

• Certified or Registered Medical Assistant (CMA/RMA) required
• 3+ years of experience in a medical setting
• 2+ years of leadership or supervisory experience
• Proven ability to coach, develop, and lead teams
• Strong understanding of clinical workflows and patient coordination
• Excellent communication and problem-solving skills
• Comfortable working in a remote, tech-enabled environment
• A people-first mindset with a passion for helping others
• Must be based in the Phoenix, AZ area or able to reliably commute to an in-person work environment

Benefits

• Salary: $70,000-$80,000 per year
• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

Pay

The Pay Range For This Role Is 70,000 - 80,000 USD per year(Phoenix)

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.