Medical Support Assistant

Job Summary

Medical Support Assistant must provide professional medical services and quality care to our Veteran population. Located at the Golden Outpatient Clinic.

Duties

• Assist Supervisor/Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• Work with Supervisor/Lead Scheduler to achieve all patient communications are completed on time and appropriately.
• Congnorate and authorize Veteran care with community providers that the VA does not supply or cannot supply timely.
• Communicate with internal medical providers on rules and regulations for VA Community Care and advise on appropriate processes.
• Notify contracting supervisor when automated systems are not performing as needed.
• Validate and update patient demographic information.
• Ensure all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).
• Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
• Screens/receives phone calls in a courteous and timely manner. Responds to telephone inquiries regarding delivery of services.
• Perform daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
• Perform appointment scheduling, tracking, pre and post- appointments contacts as required.
• Perform quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.

Qualifications

• Minimum of 6 months of customer service experience.
• Highly reliable in providing services and support that meet or exceed customer requirements and expectations.
• Techically proficient in the skills necessary to fulfill the government’s requirements, including the ability to speak, understand, read and write English fluently.
• Basic typing and PC computer skills.
• High School education or GED equivalent.
• Basic medical terminology knowledge.
• Active AHA BLS preferred.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program. Loyal Source uses AI-powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI-powered voice assessment. This easy, no-scheduling-required process helps us and the candidate move the hiring process forward faster. We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.