Medical Support Assistant

About the role

CVP is seeking a Medical Support Assistant to provide administrative support services to the Sheridan VA Health Care System in Sheridan, Wyoming. The role is primarily remote but may require on-site support as needed.

Responsibilities

• Coordinate care between VA and community providers, ensuring timely and appropriate care for Veterans.
• Schedule appointments and coordinate care according to VA directives.
• Process community care consults through HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS).
• Complete scheduling actions within three business days, targeting 20 actions per day.
• Document administrative notes for consults, no-shows, cancellations, and "unable to reach" situations accurately and appropriately.
• Resolve appointments within two business days for no-shows or cancellations.
• Provide excellent customer service to Veterans, their families, and VA staff, adhering to ICARE core values.
• Maintain patient demographic information and ensure privacy and confidentiality.
• Manage National TeleOncology Clinic profiles, completing grid access requests and provider grid changes.
• Use data from reports to collaborate with interdisciplinary care teams for patient appointments.
• Complete mandatory annual training and comply with VA policies and procedures.
• Perform other administrative duties as assigned.

Requirements

• High School diploma or GED equivalent.
• Minimum of 6 months customer service experience.
• Type at least 50 WPM.
• Knowledge of basic medical terminology; experience in the medical field required.
• Oral and written proficiency in English.
• Basic computer skills and proficiency with Microsoft Office products.

Qualifications

• No health or physical disability restrictions that interfere with the performance of assigned duties.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with VA computer systems and Microsoft Office applications.

Benefits

The position offers Health & Wellness (H&W) benefits at a rate of $5.09/hr, prorated based on enrollment in the benefits offered, including automatic enrollment in employer-paid plans.

Pay

Hourly Pay: $19.14/hr

Schedule

Monday-Friday, 7:00am - 4:30pm (8-hour shifts), excluding federal holidays.

Location

Office of Community Care (OCC): 1898 Fort Road, Sheridan, WY 82801

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associates. We are committed to maintaining a workplace where everyone can grow both personally and professionally.