Medical Support Assistant (Advanced) - Primary Care
U.S. Department of Veterans Affairs · Mankato, MN · 1 mo ago
Healthcare$144/hrFull-time
We need to produce HTML fragment with sections: About the role? The posting includes Summary, Qualifications, Duties, Work Schedule, Pay, Benefits (Paid Time Off, Parental Leave, Child Care Subsidy, Retirement, Insurance, Telework). Also maybe "Responsibilities" same as Duties. Use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Do not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to decide sections: About the role (maybe from Summary). Responsibilities (Duties). Requirements (Qualifications). Benefits (Paid Time Off etc). Pay (Competitive salary...). Schedule (Work Schedule). Possibly Skills? Not separate.
We must only include sections when posting has real specific content. So we can include About the role (summary). Responsibilities (duties). Requirements (qualifications). Benefits (list). Pay. Schedule.
We must not include placeholder like "commensurate with experience". The posting includes "Competitive salary and regular salary increases" and details about step rate. That's substantive enough for Pay section. Schedule: "Monday thru Friday - 8:00am-4:30pm". Good.
Benefits: Paid Time Off details, Parental Leave, Child Care Subsidy, Retirement, Insurance, Telework (Not Available). Telework is a statement; we can include but it's not a benefit? It's a condition. Could include under Benefits or maybe separate. But we can include Telework as part of Benefits? Might be okay. However instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state benefits, so we can include Benefits section.
We need to format lists: For duties, we have many bullet-like sentences separated by semicolons or line breaks. We'll convert each duty into
- . For qualifications, we have basic requirements and advanced requirements. We'll list them.
We must preserve all substantive info; not invent or summarize away detail. So we need to include details like citizenship, experience, education, licensure, English proficiency, grandfathering provision, etc. Also the advanced requirements: one year experience equivalent to GS-5 etc. Also list of KSAs.
We need to be careful not to lose any detail.
Let's parse the posting.
Summary paragraph: "The incumbent serves as an Advanced Medical Support Assistant in the Primary Care Medicine service line at the Lyle C Pearson CBOC in Mankato - MN under the Minneapolis VA Health Care System. May also be requested to cover at its sister clinic in St. James - MN."
That's the summary.
Qualifications section: Contains Basic Requirements: Citizenship, Experience (No experience required), Education (HS diploma or GED or proficiency certificate), Licensure/Certification/Registration (None), Physical Requirements (see VA Directive...), English Language Proficiency (must be proficient), May qualify based on Grandfathering Provision.
Then "Medical Support Assistant (Advanced) GS-6 This position is above the full performance level for this job series and requires experience beyond the basic requirement for positions in this occupation You must meet the basic requirements and the following: REQUIRED EXPERIENCE: One year of experience equivalent to the GS-5 grade level that equips the candidate with the following: Operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients Schedule medical appointments in a clinical setting Work independently in the accomplishment of a wide variety of duties performing patient support work Communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers Customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution AND Candidates must be able to demonstrate all of the Knowledge - Skills and Abilities below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met Ability to independently set priorities and organizes work to meet deadlines - ensuring compliance with established processes - policies - and regulations Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/ The full performance level of this vacancy is 6 Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination."
Duties: list after "Duties Duties of this position are - but not limited to:" then many sentences.
Work Schedule: "Work Schedule: Monday thru Friday - 8:00am-4:30pm"
Pay: "Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)"
Paid Time Off: "Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience"
Parental Leave: "Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child"
Child Care Subsidy: "Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66"
Retirement: "Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA"
Insurance: "Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)"
Telework: "Telework: Not Available Virtual: This is not a virtual position"
Functional Statement #: maybe ignore as metadata.
We need to output only HTML fragment.
We'll structure:
About the role
... summary ...
Responsibilities
- ... each duty ...
Requirements
- ... each qualification ...
Benefits
- ... each benefit ...
Pay
... pay details ...
Schedule
... schedule ...
We must not include empty sections.
Now we need to extract duties as list items. Let's parse duties paragraph:
"Duties Duties of this position are - but not limited to: Works collaboratively in an interdisciplinary coordinated care delivery model (i.ePACT) and performs receptionist duties - customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinicsHe/she must assist with clinical access contingency plans by adjusting appointment times - location - or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occursIndependently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needsParticipates in the daily teamlet huddles and weekly team meetings where patient care planning and management occur - except during staff shortages for coverageDaily review of active/pending consults - EWL - Recall list and Audiocare communications for accuracy and dispositionInterprets and applies to a complex body of pertinent laws - regulations - directives - and policies that relate to the administration of VA Healthcare BenefitsDirects daily work of Clinical Support Section employees in the absence of the supervisorHave the knowledge to assume the role of a Program Support Assistant (Care Facilitator) or Medical Support Assistant (MSA) during special projects or heavy workload - for leave - vacancies - or when the Program Support Assistants (Care Facilitators) are detailed to fill-in other areasResponsible for completion of personnel reports - rosters - and maintenance of supplies and formsRequires frequent changes to VHA directives - regulations and local policies and constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principlesConduct special audits - studies - or surveys to be utilized in the development of procedures - and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenueGenerates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reportingOrganizes and implements quality assurance monitorsprepares a wide variety of administrative reports and documents for supervisor and Health Administration Service/Business Office generates patient workload reports for validation and monitors activity to assure consistent and accurate reportingIncumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilitiesThe MSA may also be asked to assist in processing Veterans travel payment vouchers for the Beneficiary Travel Program and Health Benefits UnitIncumbents must maintain the ability to perform the varied and complex duties of each of the Program Support Assistants (Care Facilitators) and the Medical Support Assistants in the Clinical Support Section located in various clinical areas throughout the medical center - some off-campus or on irregular toursThe work requires the ability to work in a busy environment - multi-task - lead - and organize a large group of staff in various work areas to produce results - ensure compliance - as well as process and follow-up on a very high volume of phone calls or written requests from patients inquiring about appointments or their status on the waiting listAdditional duties or tasks may be assigned by the supervisor to ensure efficient daily operations"
We need to split into sensible list items. Each sentence seems separated by no punctuation but we can infer. Let's manually split:
1. Works collaboratively in an interdisciplinary coordinated care delivery model (i.ePACT) and performs receptionist duties - customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics
2. He/she must assist with clinical access contingency plans by adjusting appointment times - location - or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
3. Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
4. Participates in the daily teamlet huddles and weekly team meetings where patient care planning and management occur - except during staff shortages for coverage
5. Daily review of active/pending consults - EWL - Recall list and Audiocare communications for accuracy and disposition
6. Interprets and applies to a complex body of pertinent laws - regulations - directives - and policies that relate to the administration of VA Healthcare Benefits
7. Directs daily work of Clinical Support Section employees in the absence of the supervisor
8. Have the knowledge to assume the role of a Program
for prose. We must not repeat job title as heading. Do not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to decide sections: About the role (maybe from Summary). Responsibilities (Duties). Requirements (Qualifications). Benefits (Paid Time Off etc). Pay (Competitive salary...). Schedule (Work Schedule). Possibly Skills? Not separate. We must only include sections when posting has real specific content. So we can include About the role (summary). Responsibilities (duties). Requirements (qualifications). Benefits (list). Pay. Schedule. We must not include placeholder like "commensurate with experience". The posting includes "Competitive salary and regular salary increases" and details about step rate. That's substantive enough for Pay section. Schedule: "Monday thru Friday - 8:00am-4:30pm". Good. Benefits: Paid Time Off details, Parental Leave, Child Care Subsidy, Retirement, Insurance, Telework (Not Available). Telework is a statement; we can include but it's not a benefit? It's a condition. Could include under Benefits or maybe separate. But we can include Telework as part of Benefits? Might be okay. However instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state benefits, so we can include Benefits section. We need to format lists: For duties, we have many bullet-like sentences separated by semicolons or line breaks. We'll convert each duty into
About the role
... summary ...
Responsibilities
- ... each duty ...
Requirements
- ... each qualification ...
Benefits
- ... each benefit ...
Pay
... pay details ...
Schedule
... schedule ...
We must not include empty sections. Now we need to extract duties as list items. Let's parse duties paragraph: "Duties Duties of this position are - but not limited to: Works collaboratively in an interdisciplinary coordinated care delivery model (i.ePACT) and performs receptionist duties - customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinicsHe/she must assist with clinical access contingency plans by adjusting appointment times - location - or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occursIndependently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needsParticipates in the daily teamlet huddles and weekly team meetings where patient care planning and management occur - except during staff shortages for coverageDaily review of active/pending consults - EWL - Recall list and Audiocare communications for accuracy and dispositionInterprets and applies to a complex body of pertinent laws - regulations - directives - and policies that relate to the administration of VA Healthcare BenefitsDirects daily work of Clinical Support Section employees in the absence of the supervisorHave the knowledge to assume the role of a Program Support Assistant (Care Facilitator) or Medical Support Assistant (MSA) during special projects or heavy workload - for leave - vacancies - or when the Program Support Assistants (Care Facilitators) are detailed to fill-in other areasResponsible for completion of personnel reports - rosters - and maintenance of supplies and formsRequires frequent changes to VHA directives - regulations and local policies and constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principlesConduct special audits - studies - or surveys to be utilized in the development of procedures - and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenueGenerates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reportingOrganizes and implements quality assurance monitorsprepares a wide variety of administrative reports and documents for supervisor and Health Administration Service/Business Office generates patient workload reports for validation and monitors activity to assure consistent and accurate reportingIncumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilitiesThe MSA may also be asked to assist in processing Veterans travel payment vouchers for the Beneficiary Travel Program and Health Benefits UnitIncumbents must maintain the ability to perform the varied and complex duties of each of the Program Support Assistants (Care Facilitators) and the Medical Support Assistants in the Clinical Support Section located in various clinical areas throughout the medical center - some off-campus or on irregular toursThe work requires the ability to work in a busy environment - multi-task - lead - and organize a large group of staff in various work areas to produce results - ensure compliance - as well as process and follow-up on a very high volume of phone calls or written requests from patients inquiring about appointments or their status on the waiting listAdditional duties or tasks may be assigned by the supervisor to ensure efficient daily operations" We need to split into sensible list items. Each sentence seems separated by no punctuation but we can infer. Let's manually split: 1. Works collaboratively in an interdisciplinary coordinated care delivery model (i.ePACT) and performs receptionist duties - customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics 2. He/she must assist with clinical access contingency plans by adjusting appointment times - location - or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs 3. Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs 4. Participates in the daily teamlet huddles and weekly team meetings where patient care planning and management occur - except during staff shortages for coverage 5. Daily review of active/pending consults - EWL - Recall list and Audiocare communications for accuracy and disposition 6. Interprets and applies to a complex body of pertinent laws - regulations - directives - and policies that relate to the administration of VA Healthcare Benefits 7. Directs daily work of Clinical Support Section employees in the absence of the supervisor 8. Have the knowledge to assume the role of a Program