Medical Support Assistant (Advanced)

About the role

The Advanced Medical Support Assistant (AMSA) works as a team member of the Physical Medicine and Rehabilitation Service (PMRS) department within the Butler VAMC under the supervision of the Department Program Manager. The AMSA is responsible for scheduling and managing patient appointments for all PMRS clinics - including - but not limited to - physiatry, chiropractic, acupuncture, physical therapy, and occupational therapy. S/he communicates effectively with internal and external customers.

Responsibilities

• Makes appointments for new and follow-up clinic visits for patients belonging to one or more providers in accordance with VHA Outpatient Scheduling Processes and Procedures.
• Safeguards patients' education on and offer VVC and telephone appointments appropriately.
• Collaborates with the Program Manager and clinical staff to review clinic utilization by using various reports (e.g. - PM&RS Pending Consult List - RTC - PCMM) - to ensure that the clinic setup is closely monitored - and makes adjustments as necessary to support the needs of the clinics.
• Ensures check in/out of patients through the Appointment Management software program system.
• Improves patient flow in the clinic which includes receiving patients, family members, and guests, and processes walk-in patients.
• Solves problems independently, to the extent possible without manager's or clinician's intervention.
• Completes assignments promptly for a variety of patients in a timely manner, demonstrating initiative and independence.
• Determines eligibility and entitlement to VA medical benefits.
• Processes TRICARE patients as necessary.
• Patients are eligible Veterans and TRICARE beneficiaries.
• Demonstrates knowledge of the VA's strategic priorities - foundational services and Butler VA Health Care's own strategic initiatives and the role of rehabilitation and prosthetics in supporting these objectives.
• Understands, implements, and explains services, policies, procedures, and regulations to applicants, employees, volunteers, and other internal and external customers.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Facilitates accurate workload credit including ICD-10, CPT Codes, and identifies incomplete provider encounters.
• Employ advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office, Computerized Patient Record System (CPRS), and Veterans Health Information Systems and Technology Architecture (VISTA) menus to support the organization.
• Independently uses a variety of computer software packages and menus relating to inputting, accessing, processing, interpreting, and presenting data.
• Uses advanced skills using various computer platforms including - but not limited to - Microsoft Office