Medical Support Assistant (Advanced)

Summary

The responsibility of this position involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or care in the community resources within the Syracuse VA Medical Center - Community Care Department.

Qualifications

• Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy

  • Experience: None

  • Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education

  • Licensure/Certification/Registration: None

• Foreign Education: To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials

• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.7403(f)

Knowledge, Skills, and Abilities (KSAs)

• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care

• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc

• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met

• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations

• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers

Physical Requirements

• Work is sedentary but also demands standing - walking - bending - twisting - and carrying light items

• Work is performed in an office/clinic setting with minimal risks that require normal safety precautions

• The area is adequately lighted - heated - and ventilated

• However - the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations

Total Rewards of an Allied Health Professional

• Duties include but are not limited to the following:

  • Receive and relay incoming and outgoing telephone messages

  • Check patients in and out of appointments

  • Schedule return to clinic orders

  • Setup clinic paperwork

  • Process faxes - scanning - and printing of documents

  • Direct patients to other areas of the hospital

  • Change and reschedule clinics

  • Greet patient when presenting

  • Cancel and reschedule appointments

  • Perform other assigned duties

  • Work Schedule: Full-Time - Monday - Friday - 8:00am to 4:30pm

Recruitment Incentive (Sign-on Bonus)

Not Authorized

Permanent Change of Station (Relocation Assistance)

Not Authorized

Pay

• Competitive salary and regular salary increases

• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)

Paid Time Off

• 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)

• Selected applicants may qualify for credit toward annual leave accrual - based on prior work experience or military service experience

Parental Leave

• After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child

Child Care Subsidy

• After 60 days of employment - full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement

• Traditional federal pension (5 years vesting)

• Federal 401K with up to 5% in contributions by VA Insurance

Insurance

• Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework

Not Available

Virtual

This is not a virtual position

Functional Statement #: 21N19-A

Permanent Change of Station (PCS): Not Authorized