Medical Staff Office Specialist

Job Description

Essential Duties & Responsibilities including but not limited to:

• Independently manages credentialing applications for initial appointment and reappointment, including application intake, validation, primary source verification, analysis, and ongoing status management.
• Conducts and evaluates primary source verification activities, performing detailed analysis of application and verification data to ensure accuracy, completeness, and compliance with regulatory, accreditation, and organizational requirements.
• Identifies, evaluates, and escalates red flag, adverse, or inconsistent information to leadership in accordance with established policies, exercising sound professional judgment to support appropriate review and resolution.
• Maintains complete, accurate, and audit-ready electronic credentialing files, ensuring data integrity, documentation quality, and compliance with internal standards and external audit requirements.
• Ensures timely and accurate file completion in accordance with established turnaround time and service level standards.
• Ensures the integrity, accuracy, and timeliness of data entered into databases and associated systems.
• Prepares credentialing files for internal quality review, peer audit, committee consideration, and submission to assigned hospitals, ensuring adherence to established quality and timeliness standards.
• Participates in peer-to-peer file audits and quality review activities, contributing to consistency, compliance, and continuous process improvement.
• Communicates effectively with Medical Staff Service leadership and other stakeholders regarding application status, barriers and resolution needs to support efficient workflow and service expectations.
• Maintains a working knowledge of applicable regulatory and accreditation standards (e.g., NCQA, The Joint Commission, DNV), state and federal requirements.
• Participates in special projects and cross-functional initiatives as assigned.
• Consistently works toward achievement of individual, team, and departmental goals and performance metrics.

Minimum Qualifications

• Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience: Minimum 1–3 years of healthcare administration, medical staff services, credentialing, provider enrollment or related experience; 2 years in a hospital MSO or CVO environment preferred.
• Licensure, Certification & Registration: NAMSS Certified Professional Credentialing Specialist (CPCS) preferred.

Skills, Knowledge & Abilities

• Working knowledge of medical staff/credentialing standards and regulatory requirements (e.g., Joint Commission, DNV, CMS, NCQA, state regulations).
• Strong attention to detail, organizational, and time management skills.
• Ability to analyze information, identify issues, and exercise sound judgment.
• Excellent written and verbal communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Proficiency with credentialing databases, electronic systems, and standard office software.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.

Organizational Requirements

• Maintain strict adherence to the BILH Confidentiality policy.
• Incorporate BILH Standards of Behavior and Guiding Principles into daily activities.
• Comply with all BILH policies and with behavioral expectations of BILH.
• Maintain courteous and effective interactions with colleagues, providers, and BILH leadership.
• Demonstrate an understanding of the job description, performance expectations, and competency assessment.
• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to BILH customer service standards.
• Participate in departmental and/or interdepartmental quality improvement activities.
• Participate in and successfully completes mandatory education.
• Perform all other duties as needed or directed to meet the needs of the department.

Pay Range

$31.63 – $41.73