MEDICAL STAFF COORDINATOR

Job Specific Competencies

The Medical Staff Coordinator obtains necessary information to complete appointment and reappointment processes, maintains accurate files credentialing with regard to verification documentation, demographics, committee attendance, National Practitioner Data Bank, malpractice insurance and state medical licensure/certification. In addition, the position supports medical staff committees, as required and maintains medical staff bylaws, rules/regs and policies.

• Supports Credentials, Medical Executive Meetings & General Medical Staff meetings; Agenda setting, producing minutes, meeting reminder.
• Notifies new physicians, changes in privileges, reappointments, resignations and leave of absences to all necessary areas and enters new/updates data into credentialing software.
• Supports the Reappointment Process which includes queries; (Quarterly 30 physicians) which includes preparing the application /mail /update/following up on missing documents or packages.
• Licensure (NJ, CDS, DEA) Verification NPDB Verification-Query -website Claim history-contact insurance company Verification Education- Obtain/Review Peer References Obtain/ Hospital Affiliations.
• Initial Application/New Hired Physicians- Data entry/MD Staff-Web. Assist-Ongoing Professional Practice Evaluation (OPPE) physicians. Filing, faxing, copying.
• Maintenance and update information in the physician database, license, credentialing, contact information.

Management Competencies

• Responsible for hand hygiene compliance of staff.
• Consistently participates in analysis of Performance Improvement data as well as overseeing follow-up of corrective action plans submitted by managers.
• Knowledgeable of and adheres to all hospital policies and procedures including but not limited to:
  • Attendance Management: Reports to work on time; is flexible when staffing needs warrant change; requests time off in a timely manner; consistently utilizes time clocks to document in and out shifts.
  • Rules of Conduct: Respects the rights and property of others; does not engage in Harassment or Violence in the Workplace.
  • HIPPA: Maintains confidentiality of patients, staff and visitors at all times.
  • Dress Code: Complies with dress code policy and wears ID at all times.
  • Keeps department policies and procedures current within 3 year window and places on intranet per policy.
  • Completed and met previous years goals.

Customer Service Excellence

• Always introduces self to customers, patients and visitors professionally and courteously.
• Directs patients and visitors that appear to be lost; contributes positively to morale and demonstrates service excellence by being respectful, empathetic, helpful and attentive; responds promptly to inquiries.
• Treats all customers, co-workers with respect and professionalism per HR Rules of Conduct policy.

Professional Development/Competency/Regulatory Compliance

• Is 100% compliant with all mandated training/education of staff (i.e., department orientation, hospital wide, new hire orientation) as required.
• Maintains current and valid credentials/license with relevant governing body and/or stays knowledgeable of all changes in federal, state, local and regulatory body laws, rules and regulations.
• Compliant with HIPPA rules and regulations and current patient safety standards.

Working Conditions

• An employee may be exposed to a variety of activities and conditions that place him/her at risk to exposure to certain diseases and circumstances.
• Able to handle emergency or crisis situations.
• May be exposed to blood borne pathogens and bodily fluids.
• May be exposed to a variety of electro-mechanical hazards and radiation.
• May be exposed to flammable, and/or explosive gases.
• May be exposed to outside elements (accidents, injuries, illness, death).
• May be exposed to varying and unpredictable situations.
• May be occasionally subject to irregular hours.
• May be exposed to stress due to multiple tasks & demands for time.
• Able to walk, stand, sit, lift, push, pull, carry, stoop, kneel + climb without restriction.
• May be exposed to extreme weather changes - hot, cold, wet.