Medical Specialist

Position Summary

The Medical Specialist is cross-trained to perform and work independently for all duties of the Front Office Assistant and Medical Assistant roles. Under the direction of Front Office Supervisor, Medical Assistant Supervisor or designee, this position provides direct customer service to patients.

Duties

• Check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services.
• Schedule and confirm patient appointments.
• Answer incoming phone calls.
• All clerical activities, office supply maintenance and scanning of medical records.
• Provides direct patient care.

Qualifications

• High school diploma or GED from an accredited institution.
• Graduation from an approved medical assistant training program with two (2) or more years of experience.
• Two (2) or more years of front office experience preferred.
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations).
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations.
• Electronic Health Record experience.
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication.
• Proficient mathematical skills for use in a healthcare setting.
• Basic computer proficiency to include Windows, MS Office, and internet.
• Able to problem solve in situations both independently or with support from team and/or leadership.
• Able to multi-task and work effectively in a high-stress and fast-moving environment.
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday.

Expectations

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

Core Values

• Inclusion
• Nurture Service
• Purposeful
• Integrity
• Resilient
• Engaged

Essential Skills and Experience

• High school diploma or GED from an accredited institution.
• Graduation from an approved medical assistant training program with two (2) or more years of experience.
• Two (2) or more years of front office experience preferred.
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations).
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations.
• Electronic Health Record experience.
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication.
• Proficient mathematical skills for use in a healthcare setting.
• Basic computer proficiency to include Windows, MS Office, and internet.
• Able to problem solve in situations both independently or with support from team and/or leadership.
• Able to multi-task and work effectively in a high-stress and fast-moving environment.
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday.