Medical Services Specialist I

Hybrid position located at 3373 Hillview Ave, Palo Alto, California. Bilingual Spanish preferred.

About the role

Provides routine administrative or operational support for Medical Services processes working from detailed instructions or under direct supervision.

Responsibilities

• Generates donor notification letters weekly, routes to Manager to review, and prepares mailings.
• Receives reinstatement requests and works with Medical Services Manager to determine re-qualification status.
• Schedules re-test appointments and provides next step instructions to donors.
• Submits reinstatement requests for SBC MD evaluation and notifies donors of their reinstatement status.
• Works with Manager and MarCom to develop donor outreach strategies to increase reinstatement opportunities for former blood donors.
• Supports Manager in managing departmental SOPs.
• Operates multiple software programs including BECS (blood establishment computer system), EtQ Reliance program (document control, EDRs, donor comments), HemaConnect (appointment scheduling) and other required software.
• Helps maintain department dashboards and assists with the development of new dashboards.
• Supports Manager with post donation information forms (PDIFs) and processes related to abnormal PLT count donor and product management.
• Updates PDIFs and the BECS with donor and product management updates.
• Complies with governmental regulations and Stanford Health Care and Blood Center policies regarding health and safety.
• Observes and supports good health and safety practices.
• Strictly observes privacy and security related policies, procedures and practices to preserve the integrity and confidentiality of medical and other sensitive information pertaining to donors, patients, research subjects, and team members.
• Acts as a responsible information steward and treats information as sensitive and confidential in accordance with federal and state laws and with professional ethics, accreditation standards and legal requirements.
• May be required to enter areas where other individuals work with human blood; potential may exist for unanticipated exposure to bloodborne pathogens by splash or spill.

Qualifications

• 2-year college degree required with preferred major or minor in public health, sociomedical sciences, behavioral health or other health related specialty.
• One (1) year working in a healthcare setting or health related industry preferred.

Skills

• Proficiency using Windows-based office software and email applications (Microsoft Office suite).
• Strong organizational skills and attention to detail.
• Ability to prioritize and multi-task.
• Ability to speak and write effectively.
• Ability to provide customer service, solve problems, and be resourceful.
• Ability to adjust communications to fit the needs and level of understanding of the receiver.
• Ability to exercise calmness in stressful situations.

Physical Demands

• Frequent sitting.
• Occasional walking and standing.
• Occasional bending.
• Seldom squatting, climbing, kneeling, crawling.
• Frequent hand use, repetitive motion, grasping, fine manipulation.
• Frequent pushing and pulling.
• Seldom reaching (above shoulder level).
• Occasional twisting and turning (neck and waist).
• Frequent vision (color, peripheral, distance, focus).
• Constant computer use.
• Seldom lifting of 0 - 20 lbs.
• No lifting of 21 lbs or more.
• Seldom carrying of 0 - 20 lbs.
• No carrying of 21 lbs or more.

Blood Borne Pathogens Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment.

Pay

Generally starting at $32.17 - $41.02 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.