Medical Service Representative

Essential Functions

• Greet and check in patients according to department protocols: verify identity, demographics, and insurance information; refer to a Health Benefit Advisor for invalid insurance; collect fees and maintain financial records
• Complete Sliding Fee Scale applications per Health Center guidelines
• Have new patients sign consent forms and provide information on Center programs, Patient Rights, HIPAA, and emergency services
• Educate patients on health plan options and assist with insurance enrollment and primary care provider changes
• Process walk-in patients, enter information into EPM, and manage paper flow for visits.
• Answer calls promptly, adhering to protocols
• Maintain recall lists and communicate with patients as needed.
• Attend departmental meetings and perform other duties as assigned

Requirements

• Strong computer skills including typing, familiarity with Microsoft Word and Internet Explorer, and accurate data entry typing
• Customer Service and communication skills

Preferred Qualifications

• Bilingual in English/Spanish or English/Portuguese

Benefits

• Competitive salaries
• Comprehensive benefits package, including medical, dental, Short-Term Disability, Long Term Disability, Life, CME and Tuition Reimbursement
• Health benefits start on first day of employment.
• Company pays 80% of health insurance Premiums.
• Health benefits include coverage for most family types
• Generous time off packages
• 403b Retirement Plan with company match
• Opportunity for advancement in a growing organization