Medical Secretary II - Melrose OBGYN

Job Overview

This position is responsible for supporting the day-to-day secretarial, routine office, supply ordering, and other operational tasks in support of a single site. This includes planning, organizing, assigning, and directing staffing needs. Plans work schedules for all physician support assignments.

Duties and Responsibilities

• Handles routine administrative duties for the Medical Office.
• Verifies insurance on every registration and educates patients on their insurance status.
• Completes prior insurance authorizations and pre-certifications for patient procedures.
• Communicates with patient regarding their financial responsibilities for the procedure and discuss any bad debt or collection history.
• Secures monies collected during shift and post collections to each patient account with precision.
• Schedules appointments for physician visits, diagnostic procedures, tests and preventative visits in accordance with established guidelines.
• Sets up and maintains office records, patient and office files, periodically reviewing for accuracy and updating information.
• Obtains insurance billing information from patients and must keep abreast of policies of participating insurances.
• Accepts all transcription, lab correspondence and other documentation pertaining to patients and routes appropriately according to established policies and procedures of the office.
• Maintains professional attitude and provides for a positive and welcoming environment.
• Registers patients in Practice Management System.
• Retrieves medical necessity documentation, ICD 10 codes and CPT codes and submits them for insurance review.
• Communicates with patient, physician, and insurance company on all authorizations and their status.
• Determines costs of procedures via order entry or charge reference manual.
• Assesses each patient on their financial status and insurance status and educates them about their options for coverage, financial assistance or payment process.
• Collects payment due for each procedure or office visit and provide change and/or receipt to patient.
• Runs money journal at the end of shift and ensures balance between postings and collections.
• Turns in monies to assigned cashier accountant.
• Provides patient education regarding the guidelines of the office.

Physical Requirements

• Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.
• May be exposed to dust and other typical office-like discomforts.
• Manual dexterity using fine hand manipulations for computer keyboard operation.
• Requires ability to see computer screen and read reports.
• Requires ability to hear instructions from physicians and other clinical or nursing staff.

Skills & Abilities

• Computer literacy required including familiarity with word processing programs and electronic spreadsheets and facility in learning new applications.
• Excellent interpersonal and customer service skills including excellent interpersonal and telephone skills.
• High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies.
• Strong business skills, including understanding of health care expenses, billing, revenue, and reimbursement models and how they affect business plans.
• Ability to develop recommendations based on analysis and lead teams and drive to decisions.
• Excellent organizational skills required with attention to detail.
• Knowledge of medical terminology.
• Ability to work independently with a minimum of supervision in routine matters.
• Excellent organizational skills.
• Ability to prioritize work and be flexible with work assignments.
• Self-motivated.

Pay Range

$18.81 - $23.51