Medical Secretary, FGP - Urology - Garden City

Position Summary

We have an exciting opportunity to join our team as a Medical Secretary, FGP – Urology – Garden City. The Medical Secretary performs administrative and clerical tasks to support daily practice operations, including scheduling patient visits and procedures, handling patient phone calls, and maintaining efficient provider schedules.

Job Responsibilities

• Schedule appointments for visits, treatments, and procedures; review confirmation responses and manage waitlists.
• Communicate upcoming visit instructions, preparation steps, and required forms to patients.
• Obtain authorizations for services as needed.
• Answer calls, take messages, address questions, and route inquiries to the appropriate contact in a clear and timely manner.
• Handle faxes and mail; prepare standard letters and forms as needed.
• Support patient access activities (greet patients, collect information, answer questions, direct assistance requests).
• Maintain cooperative and professional relationships with physicians, nurses, and office staff; prioritize assignments to meet deadlines and workload changes.
• Demonstrate strong communication skills in person, over the phone, in writing, and via electronic messages.
• Participate in training staff on registration and office policies; assist and guide less senior staff.
• Review all assigned in‑basket messages and patient emails before routing to the appropriate provider; provide non‑clinical instructions and promote MyChart sign‑up.
• Follow scanning guidelines and best practices for importing outside documents; review waitlist periodically and ensure patients are called and offered appointments.
• Organize and distribute mail and faxes; manage physician calendars and create/send calendar invites.
• Release medical records in accordance with HIPAA and FGP ROI procedures; document disclosures in Epic within a 10‑day timeframe.
• Process incoming and outgoing documents via paper and electronic records; scan, upload, and forward appropriate information within Epic.
• Complete forms legibly and accurately; forward clinical queries to LPN, RN, or licensed provider and secure appropriate signatures.
• Follow up with physicians on any outstanding messages related to patient care.
• Answer patient questions to ensure understanding and satisfaction, or refer them to senior staff; refer medical diagnosis or treatment queries to RN/provider.
• Refer surgical and infusion scheduling to Senior Medical Secretary.
• Prepare routine memoranda, letters, labels, manuscripts, correspondence, and other documents; review work for accuracy and completeness.
• Receive prescription refill requests, locate prescriptions in EMR, and task RN/LPN/provider for evaluation and renewal; communicate with pharmacies and patients to clarify prescription details.
• Initiate and follow up on pre‑authorizations and appeals; arrange peer‑to‑peer communication when required.
• Manage patient, referral, and authorization work queues; obtain and document referrals received in Epic.
• Collaborate with other NYU Langone sites to ensure seamless continuation of care.
• Maintain cleanliness of personal and patient spaces, including waiting areas; restock supplies as needed.
• Communicate scheduling instructions, updates, and status changes to patients; provide clarification on referrals and authorizations.
• Assist with special projects, reports, and activities; ensure requested information is accurate and complete; bring problems or questions to supervisor attention.
• Serve as NYU Langone Health Faculty Group Practice Brand Ambassador, upholding the mission, vision, and values; promote excellence in patient experience using the CARES and LEARN models.
• Work collaboratively with Patient Access Center and Central Billing Office to support a positive patient experience and ensure staff are versed in Access Agreement principles.
• Perform other related duties as needed by providers and supervisor.

Minimum Qualifications

• High School diploma.
• At least one year of prior physician practice experience and knowledge of medical terminology (or equivalent combination of education and experience).
• Written and oral communication skills.
• Excellent organizational skills and ability to prioritize multiple tasks, projects, and assignments.
• Exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office and EHR (Epic preferred).
• Light, accurate keyboarding skills.
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment focused on a positive patient care experience.

Preferred Qualifications

• Intermediate knowledge of computer‑based scheduling, appointment programs, or Epic EHR system.
• Ability to effectively communicate with all levels of the organization.

Benefits

NYU Langone Hospital—Long Island provides a comprehensive benefits and wellness package, including financial‑security benefits, a generous time‑off program, employee resource groups for peer support, and a holistic wellness program that addresses physical, mental, nutritional, sleep, social, financial, and preventive care.

Pay

Salary range: $56,873.24 – $56,873.25 annually (actual salaries depend on experience, specialty, education, and hospital need; does not include bonuses, differential pay, or other forms of compensation).