Medical Secretary

Description

Trinity Health Of New England Medical Group is seeking a compassionate, organized, and customer-focused Medical Secretary to join their Hematology Oncology team. In this role, you will serve as a key point of contact for patients and providers, ensuring a positive patient experience while supporting the daily administrative operations of a busy specialty practice.

What You'll Do

• Welcome patients and manage the check-in/check-out process.
• Answer and triage incoming calls, providing exceptional customer service.
• Schedule patient appointments, procedures, and diagnostic exams.
• Prepare, maintain, and update patient medical records.
• Obtain prior authorizations and pre-certifications for procedures and exams.
• Scan and organize medical documentation within the electronic medical record.
• Collaborate with providers, clinical staff, and office team members to support efficient patient care.
• Maintain proficiency with office technology and electronic health record systems.
• Support clinical staff with clerical tasks while contributing to a positive, patient-centered environment.

Qualifications

• Associate degree preferred.
• 1-2 years of healthcare or medical office experience required.
• Previous Medical Secretary or equivalent administrative experience required.
• Epic experience preferred.
• Strong computer and data entry skills.
• Excellent verbal, written, and interpersonal communication skills.
• Knowledge of medical terminology.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Able to work collaboratively as part of a multidisciplinary healthcare team.
• Able to effectively manage multiple phone lines.

About Trinity Health Of New England

Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. They aim to deliver top level care to increase their community's overall health at lower costs. While they serve nearly 3 million people, they are proud to be a part of a national system that focuses on putting their patients first and having the best colleagues to do so.

Our Commitment

Rooted in their Mission and Core Values, they honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing their differences, they grow stronger together and deliver more compassionate, person-centered care. They are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.