Medical Secretary

Summary

This position is located at our Johnston, RI clinical site. The Medical Secretary will greet and welcome patients, obtain necessary demographic and insurance information, establish patient accounts, disclose insurance and payment policies, collect payments, locate previous imaging, and ensure the accuracy and completion of necessary patient material prior to examinations.

Principal Duties and Responsibilities

• Obtain necessary demographic and insurance information and follow procedures to ensure correct patient identification.
• Remain conscious and respectful of patient privacy; advise and distribute patient privacy policy.
• Scan all documents including license, insurance card, financial policy, referral slip, HIPAA, etc. Confirm and/or update documentation in the system.
• Collect co-pays, deductibles, and outstanding balances for both the hospital and the office. Obtain credit card information for any out-of-pocket expenses.
• Ensure accurate post charges and payments.
• Review all incoming referrals relative to the Scheduling department. Coordinate and communicate with the Radiologist, referring physicians, and staff as required.
• Ensure that images/films, examination requisitions, and other related records are properly completed with the correct patient identification, statistical, and billing information.
• Contact the referring physician’s office for authorizations of additional studies and/or exam results as required and document accordingly. Upon request, acquire previous reports/images for comparison.
• Provide excellent customer service and exhibit helpful behaviors; be prompt and courteous when answering the telephone, greeting patients, responding to questions, and scheduling patients. Keep patient informed, i.e. waiting room status.
• Aid patients during, before, and after appointments.
• Assist with daily operational office activity as assigned.

Basic Knowledge

• Familiarity with medical terminology.
• Bilingual Spanish and/or Portuguese highly preferred.
• Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, the Radiologist, and fellow employees.
• Organizational and analytical skills to compile and interpret data.

Education

• High school diploma or equivalent.
• Completion of a School of Medical Secretarial Sciences program preferred.

Physical Demands

• Prolonged periods of repetitive sitting and standing at a desk and working on a computer.
• Must be able to lift up to 50 pounds.
• Must be able to perform all essential duties without restriction.

Benefits

• Multi-tiered health plans.
• Flexible spending accounts.
• Generous paid time off.
• 401(k) plan with profit sharing component.
• Uniform reimbursement.
• Company "swag."
• Yearly reimbursement for continuing medical education.
• Educational assistance (reimbursement) program.
• Student loan repayment program.
• Career development opportunities.
• Competitive pay.
• Innovative culture focused on quality, safety, technology, and patient care.