Medical Review Specialist

About the role

The Medical Review Specialist (MRS) position is integral to ensuring the accuracy and compliance of our drug testing processes. This role involves handling client inquiries, assisting donors with test results, and maintaining confidentiality while processing donor files. The MRS will work closely with our clients to provide timely updates, manage incoming communications, and assist with navigating our web solutions.

Responsibilities

• Responding to client inquiries and assisting donors with drug test results via phone or email
• Tracking samples, processing donor files, and providing clients with status updates
• Placing and tracking orders while ensuring accuracy and timely processing
• Aiding clients with accessing and navigating our web solution
• Staying informed of client changes, regulatory updates, and SOP revisions
• Supporting training efforts and establishing client-specific protocols
• Proactively contacting clients to ensure program success and satisfaction
• Verifying medication information, including fill and administered dates
• Entering data and results as needed, while maintaining accuracy
• Understanding and adhering to DOT and state regulatory guidelines
• Communicate turnaround problems to the management team as they relate to testing, problem resolution, and completion of client requests
• Assist with special projects
• Managing incoming mail
• Demonstrate stellar attendance, dedication, and reliability

Requirements

• Availability to work 9:30 am - 6 pm, Monday - Friday
• Google Workspace - Intermediate Skill
• Microsoft Office 365 (Excel & Word) - Intermediate Skill
• Excellent communication skills with staff and customers
• Strong phone and email etiquette
• Problem-solving skills with a focus on customer satisfaction
• Approachable and available for team collaboration
• Strong listening skills and attention to detail
• Proficiency with reading, writing, and speaking English to the extent necessary to perform the essential functions of the job
• Outstanding customer service abilities
• Team player with a proactive attitude

Preferred Experience

• Call center experience
• Experience in the drug testing industry

Programs Used

• i3screen proprietary system
• Google Workspace
• Microsoft Office
• Zoho
• Slack
• Excel

Benefits

• Health insurance
• Dental and vision insurance
• Coleman Life insurance
• 401(k) after 1 year of employment
• Paid Time Off
• Paid holidays
• Earned Wage Access
• Bonus programs

Pay

$19 hourly

Schedule

9:30 am - 6 pm, Monday - Friday