Medical Records Specialist

Job Function

• Reviews the release of requested medical records and ensures that the process is HIPAA compliant and timely
• Maintains and protects sensitive and private information by keeping patient records confidential in accordance with ambulatory care, The Joint Commission, HIPAA, local, state, and federal laws and regulations
• Investigates possible violations of HIPAA policies and procedures and reports to Associate Director, Medical Records
• Serves as a liaison between patients, physicians, and other healthcare providers regarding medical record requests
• Processes requests for patient health information in accordance with company and facility policies and procedures
• Standardizes all records that are contained in the medical record in collaboration with medical and administrative staff
• Documents all medical records request by creating telephone encounters in CHN’s Electronic Medical Record system, eClinicalWorks (“eCW”) and assigns to appropriate staff
• Responds to requests for patient records both internally and externally via phone, email, and fax
• Maintains working knowledge of company and facility software
• Maintains a working knowledge of third-party vendor software and processes
• Scans and uploads records to eCW
• Engages in ongoing training, education, and professional activities to enhance knowledge, skills, and professionalism
• Inform manager of work, site difficulties, and/or fluctuating volumes
• Performs other related duties as assigned

Requirements

• High School Diploma or GED
• Bilingual Spanish is a preferred