Medical Records Processing Specialist Onsite

Job Role and Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• Maintain 100% ROI Accuracy.
• Complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
• Keep all queues current.
• Validate requests and authorize for release of PHI according to established procedures.
• Perform quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintain confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI requests into chart.
• Absorb and follow the ROI policy specific to both HealthMark and the client.
• Maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• Maintain a clean and orderly work area.
• Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provide excellent customer service by being attentive and respectful.
• Follow through as promised.
• Proactively identify and de-escalate PT complaints as needed.
• Communicate effectively with customers.
• Achieve maximum customer satisfaction.
• Aid clients, patients, and requestors with the status of requests for medical records via phone call.

Qualifications

• Fast learner.
• Dependable.
• Quick worker.
• Team player.
• Positive attitude.
• Someone who strives to do more.