Medical Records Clerk

About the role

The Medical Records Clerk must maintain a strong patient/customer focus that supports the delivery of the highest quality of care and shares a passion for patient and customer centered care to assist in exceeding patient satisfaction. The primary purpose of the position is to coordinate the medical records process in the practice inclusive of scanning, filing, medical records requests, and patient/customer service.

Responsibilities

• Prioritizes and scans all appropriate paper data routinely as they come to the department in to the electronic medical record (EMR). Follows appropriate scanning process as specified by UPHS/Department defined process, ensuring patient is properly identified and document is attached/routed appropriately in the EMR.
• Confirms the presence of the scanned file in the appropriate place in the EMR system prior to the destruction of the paper copy per department protocol.
• As appropriate and as per department protocols, responds to requests and questions related to medical records services in an accurate, timely and professional manner.
• Notifies supervisor of any scanning problems.
• Sorts, prioritizes, and disperses faxes and mail according to established protocols.
• Enables communication by answering the phone, providing excellent customer service, and by placing calls to internal and external information sources.
• Maintains compliance with all federal, state and local regulatory standards and requirements.

Qualifications

• H.S. Diploma/GED (Required)
• 1+ years customer service experience; ideally within a healthcare setting
• Associate of Arts or Science preferred
• Training certificate from a relevant program, such as Medical Office Administration preferred

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.