Medical Records Analyst

Job Duties & Responsibilities

Act as an advanced design, build, configuration, and optimization consultant of EHR modules (e.g., Cerner or Cerner Patient Accounting) and connected applications, ensuring alignment with best practices and organizational priorities.

Demonstrates continuous improvement by independently engaging in learning opportunities to maintain current knowledge as well as upcoming changes in functionality and maintenance of applications in assigned solution area.

Oversee advanced troubleshooting for high-priority and complex application issues, coordinating with vendors, interface teams, and infrastructure as needed.

Configure system function and workflows to support efficient documentation, care delivery, compliance, billing, and reimbursement.

Adhere to solution-related development, implementation, and support processes and expectations.

Demonstrate effective systems analysis skills by ensuring appropriate technical requirements are determined from business needs and ensures consistent alignment with business needs throughout the development process.

Follows appropriate change management processes for new solution implementations by clearly articulating technical and workflow impacts to stakeholders and representing leadership expectations for testing strategy, issue management, implementation readiness and post-implementation monitoring.

Supports departmental KPIs for customer satisfaction and timely issue resolution.

Connected Application Support

Provide senior-level support for third-party clinical applications integrated with the EHR, including telehealth, patient engagement, scheduling platforms, patient engagement systems, and specialty department systems.

Provide senior-level support registration, scheduling, billing, payment, and specialty applications by performing robust testing, QA, and validation processes for all changes, upgrades, and new implementations.

Partner with interface/API teams to ensure seamless interoperability, data integrity, and compliance with standards such as HL7 and FHIR.

Lead resolution of multi-system issues impacting workflows, financial flow, or patient safety, helping to coordinate cross-team efforts.

Workflow & Integration

Analyze clinical and financial workflows across multiple departments to identify optimization opportunities.

Participate in planning and testing for upgrades, enhancements, and new implementations involving the EHR and its connected applications.

Ensure cross-platform workflows function as intended, including lab, imaging, pharmacy, charge services, patient accounting, and specialty integrations.

Training & Documentation

Develop and maintain user guides, standard operating procedures, and training materials for both EHR and connected systems.

Provide training and support to end users across departments, tailoring instruction to specific workflows.

Mentorship & Knowledge Sharing

Mentor and coach junior analysts, providing guidance on technical skills, workflow design, and stakeholder engagement.

Serve as a resource for escalated support requests and strategic decision-making.

Stakeholder Engagement & Strategic Planning

Collaborate with clinical and operational leaders to help support the alignment of technology initiatives with organizational goals.

Support the governance, compliance, and strategic planning meetings through attendance and collaboration where needed.

Promote a team atmosphere by treating individuals with respect and honesty and conduct self in a professional manner.