Medical Receptionist - Workplace Health Ann Arbor Campus

About the role

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

What You'll Do

• Welcome patients and visitors with professionalism and compassion
• Check patients in and verify registration and insurance information
• Schedule, confirm, and reschedule appointments
• Answer phones, respond to inquiries, and route messages appropriately
• Collect payments and support accurate billing processes
• Assist with patient communications, paperwork, and MyChart support
• Maintain patient records and support day-to-day office operations
• Partner with providers and clinical staff to ensure a smooth patient experience

Requirements

• High School Diploma or GED, or between the ages of 15-17 with a valid work permit from their high school
• 1-2 years of experience in a medical or physician office or customer service environment preferred
• Course work in insurance/billing, medical practice education or seminars are preferred, but not required

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period
• Opportunities for career growth and professional development
• Supportive, team-oriented workplace culture
• Meaningful work helping patients access the care they need
• A mission-driven organization serving communities across Southeast Michigan

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.