Medical Receptionist/Scheduler- Cardiology Call Center

About the Role

This is a fully onsite position located near Downtown Pensacola. This role is part of a high-volume call center environment and follows a consistent Monday-Friday schedule.

Responsibilities

• Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care.
• Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
• Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.
• May be responsible for duties including, but not limited to, the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who "no-show" to reschedule appointment.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Operates a variety of office equipment effectively.
• Verifies health insurance eligibility and understands copays, co-insurance and deductibles, as applicable.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance), as applicable.
• Reconciles daily charges and payments with high degree of accuracy, as applicable.
• Responsible for smooth coordination and documentation of patient referral information, as applicable.
• Responsible for obtaining prior authorizations for procedures, as applicable.
• Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.

Qualifications

• Minimum Education: High School Diploma or Equivalent Required