Medical Receptionist - Primary Care - Shah - Full Time

About the organization

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. The mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness.

About the role

Functions as a member of the Practice team working in both Front and Back Office Clerical and Clinical services.

Responsibilities

• Answers phone, schedules patient appointments in strict adherence to physician schedule, keeps abreast of physician's overall routine schedule in order to contact physician with messages when he/she is not in the office
• Assures that all messages are communicated accurately
• Greets patients in a friendly and professional manner
• Obtains completed registration forms for each new patient
• Updates demographic profile at each patient visit
• Collects payment for services rendered at the time of appointment and for any past due balances
• Processes requests for patient medical records and/or patient information during office sessions (i.e., patient records, diagnostic test results, other healthcare facilities)
• Reschedules patient appointments as needed (i.e., physician unavailable, delay in appointment schedule, cancellation of physician session)
• Activates and deactivates phone service at the beginning and end of clinic session
• Responsible for reviewing the physician on-call schedule with the phone service at the end of clinical hours (i.e., Monday - Friday and weekend hours)
• Responsible for delivery of messages to staff throughout the day
• Reviews and/or updates patient insurance information
• For managed care patients, follows established protocols for necessary authorizations from the patient for scheduled office visit
• Depending on the practice, may obtain pre-authorization for various procedures ordered by the physician for individual patients, schedules the patient for the service
• Distributes correspondence and patient information from patient medical records in accordance with established policies
• Photocopies and processes forms
• Opens, date stamps and distributes mail
• Pulls medical record for all diagnostic test results and consults received, attaches mail to the chart for physician review
• Performs follow-up required by physician when chart is returned
• May be requested to substitute for other office personnel as trained
• Adheres to Compliance Plan
• Any other assigned duties by physician or manager

Qualifications

• High School Diploma or equivalent experience
• 1+ years experience
• Medical Terminology and strong customer service skills required (High proficiency)

Benefits

Full-time and part-time employees have access to a comprehensive benefits package including:

• Low-cost medical coverage with generous employer contributions
• Dental and vision plans
• Discounted prescriptions
• Access to on-site child care
• 401(k) matching
• Tuition reimbursement
• Paid time off
• Flexible spending accounts
• Legal and voluntary coverage options
• Life insurance
• Free on-site parking

Pay

Pay Range: $16.00/hour - $20.00/hour. Final base compensation determined based on employment status (Full/Part-Time or Per Diem), skills, education, and/or experience, with consideration for internal equity.