Medical Receptionist - Primary Care - Physician Practice

Overview

The team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives and support one another to succeed. Our culture is built on connection and collaboration, where employees are team members. Competitive benefits are just the beginning; we also support one another and serve our community.

Responsibilities

• Receives and directs all communication courteously and consistently, adhering to HIPAA guidelines and office policy. Answers phone calls quickly and directs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner. Conducts oneself in a friendly manner, by smiling, making direct eye contact, and making patients and visitors feel welcome and important.
• Assists patients with the sign-in process. Responds promptly to patient needs.
• Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, verifying information on Audit Journal, preparing bank deposits and credit card batches, and signing and dating completed daily cash receipts.
• Maintains general office supply inventory and equipment. Notifies Practice Manager or designee when supplies are low and initiates ordering of needed supplies and equipment.
• Manages patient check-in process. Obtains and verifies required demographic information, collects copayment and any applicable balances, verifies insurance eligibility, ensures appropriate referrals are obtained, ensures patient completes appropriate paperwork, and accurately enters patient demographic information in billing/computer system.
• Manages patient check-out process, ensuring the process is completed accurately and timely in a friendly manner. Reviews charge slip, posts charges and payments into system, collects current and past due balance(s), schedules future appointment(s).
• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct manager.
• Maintains efficient and accurate filing and record maintenance system. Assembles new patient folders. Retrieves and returns records according to protocol.
• Adapts work schedule to meet the needs of the practice. Works additional hours as requested to maintain adequate coverage for the practice. Willing to cross-cover when necessary. Clocks in at designated start time. Manages time effectively to prevent unapproved overtime.
• Serves as a pre-loader for our EMR system.
• Other duties and/or projects as assigned.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required.
• Must be able to travel to various locations.

Compensation

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. The posted hourly rate of pay may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Benefits

HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate.

Awards

• US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
• US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
• US News & World Report 2025 - JSUMC - #5 Hospital in NJ
• US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
• US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
• Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
• Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
• Newsweek 2025 - Best Hospitals USA - HUMC - #59