Medical Receptionist - Part Time (Tuesday and Thursday)

About the role

Rendr is the leading primary care–focused, multi-specialty medical group dedicated to serving Asian communities in New York. With 20+ clinical specialties across 100+ clinics, Rendr delivers comprehensive, culturally responsive care to approximately 200,000 patients across New York City and Nassau County. Our mission is to provide world-class, value-based healthcare with kindness to Asian communities by combining high-quality, coordinated clinical services, advanced technology, and a deep understanding of the communities we serve to improve access, patient experience, and health outcomes.

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors as they enter the practice
• Schedule new appointments and coordinate follow-up appointments
• Process insurance information to determine patient eligibility and collect copays accurately
• Check-in patients upon arrival and assist with completion of paperwork when needed
• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate
• Check/prepare lab or imaging reports
• Verify accuracy of patient information and make appropriate changes or updates in records
• Conduct follow-up reminder calls to patients when needed
• Answer phone calls and handle all inquiries in a prompt and professional manner
• Help patients in distress by responding to emergencies
• Handle sensitive and confidential patient data appropriately
• Other related duties as assigned by office manager

Qualifications

• High school diploma or equivalent preferred
• Bilingual in English and Chinese required
• Excellent verbal, written, and interpersonal communication skills
• Strong sense of accountability
• Dedication to patient satisfaction and safety
• Adaptability and flexibility able to work in different offices
• Ability to work independently and in a team environment
• Strong organizational skills with ability to manage competing priorities
• EMR system familiarity preferred

Benefits

Rendr offers opportunities for professional growth and development, a competitive salary based on previous experience and years of service, and a team that values employees, embraces diversity, and is committed to making a meaningful impact within our communities. Benefits eligibility is based on hours with Rendr.

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays / Floating Holiday(s)
• Commuter Benefits
• Health Savings Account / Flexible Spending Account / Dependent Care Account

Job code: 1001252