Medical Receptionist - OBGYN Office

Core Competencies

• Caring, compassionate, and approachable in all customer contacts
• Respects customers’ right to privacy and modesty
• Maintains customers’ confidentiality
• Speaks so that customers hear a smile
• Takes personal ownership in appearance and that of work environment
• Takes necessary steps to fix problems immediately
• Provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
• Recognizes that customers’ time is very valuable; provides them with prompt service
• Provides customers with the best information needed to make informed choices

Prerequisite Skills

• Demonstrated communication skills to effectively communicate with patients and patients’ families
• Demonstrated reading skills to interpret instructions, manuals, insurance information, physician instructions and patient correspondence
• Demonstrated math skills to calculate patient bills
• Demonstrated knowledge of medical terminology
• Operational knowledge of telephones, fax machines, postage machines, and other office equipment
• Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate
• Demonstrated ability in handling patient confidentiality
• Ability to work with peers in a team situation and create a positive work environment for team members
• Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications
• Required to check e-mail daily and use as a source of internal and external communication
• Required to understand and utilize electronic medical record technology

Essential Functions And Responsibilities

• Schedule patient appointments
• Interact with patients in a warm friendly manner showing respect and courteousness
• Enter data into systems accurately, completely and timely
• Determine information needed from patient for registration process and provide appropriate documentation to patient at registration
• Verify patient’s insurance eligibility
• Answer phone calls by the third ring
• Transfer calls to appropriate person or voice mail as directed
• Prepare and mail patient correspondence as directed
• Directs incoming patient and visitors to appropriate location
• Oversees the patient waiting area, coordinates patient movement, and reports problems or irregularities to manager
• Participates in all departmental and organizational meetings
• Performs nasal swabs according to protocol

Competencies

• ATTITUDE/CUSTOMER COMPETENCIES
• Relationship Competencies/Work Group Competencies

Physical/Mental Demands

• Standing, sitting, walking, bending, kneeling, crouching, and crawling as needed more than 2/3 of day
• Occasional stress from dealing with many staff and patients

Equipment Used

• Computer
• Telephone
• Printer
• Fax Machine
• Copy Machine