Medical Receptionist - Maternal Fetal Medicine - Physician Practice

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives and support one another to succeed. Our employees are team members, supported by competitive benefits and a culture of connection and collaboration.

Responsibilities

• Receives and directs all communication courteously and consistently, adhering to HIPAA guidelines and office policy.
• Greets patients and visitors in a prompt, courteous, and helpful manner, conducting oneself in a friendly manner by smiling, making direct eye contact, and making patients and visitors feel welcome and important.
• Assists patients with the sign-in process, responding promptly to patient needs.
• Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, accurately verifying information on Audit Journal, preparing bank deposits and credit card batches, and signing and dating completed daily cash receipts.
• Maintains general office supply inventory and equipment, notifying the Practice Manager or designee when supplies are low and initiating ordering of needed supplies and equipment.
• Manages patient check-in process, ensuring accuracy and timeliness, including obtaining and verifying required demographic information, collecting copayments and any applicable balances, verifying insurance eligibility, ensuring appropriate referrals, and completing patient paperwork.
• Ensures efficient and accurate filing and record maintenance, assembling new patient folders, retrieving and returning records according to protocol.
• Adapts work schedule to meet practice needs, working additional hours as requested, and cross-covering when necessary.
• Serves as a pre-loader for the EMR system.
• Performs other duties and projects as assigned.

Qualifications

• High School diploma, general equivalency diploma (GED), or GED equivalent programs.
• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required.
• Prior receptionist or clerical experience in a medical office is preferred.
• Epic experience is preferred.
• CPR certification is preferred.

Compensation

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Benefits

HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Some positions may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate.

Awards

• US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
• US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
• US News & World Report 2025 - JSUMC - #5 Hospital in NJ
• US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
• US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
• Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
• Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
• Newsweek 2025 - Best Hospitals USA - HUMC - #59