Medical Receptionist I - Orthopedic Trauma

Responsibilities

• Greets and registers incoming patients in the practice management system.
• Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
• Coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who “no-show” to reschedule appointment.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Operates a variety of office equipment effectively.
• Verifies health insurance eligibility and understands copays, co-insurance and deductibles, as applicable.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance), as applicable.
• Reconciles daily charges and payments with high degree of accuracy, as applicable.
• Coordinates and schedules appointments for tests, procedures, and follow-up.
• Processes and follows up on referrals that are generated by the providers.
• Initiates requests for authorization of patient services, verifies benefits, enters/documentations authorizations, and communicates status of authorizations to medical staff.
• Schedules referral appointments for tests, procedures, and follow-up.
• Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.

Qualifications

• Minimum Education: High School Diploma or Equivalent
• Required Skills, Knowledge And Abilities: Good communication skills verbally and written; Skill in organizing work, making assignments, and achieving goals and objectives; Ability to prioritize work; Skill and confidence with use of computers and related software applications; Ability to provide excellent customer service.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse.