Medical Receptionist I

About the role

The Medical Office Receptionist I performs duties including answering phones, checking patients in and out, confirming insurance eligibility, signing and updating consent forms, creating patient charts, scanning/photocopying documents, providing excellent customer service, and building positive patient relationships.

Responsibilities

• Answer phones and greet patients upon arrival/discharge
• Collect insurance information and verify eligibility
• Register patients and update patient charts on sign-in sheets
• Respond to patient inquiries and concerns according to office policies
• Maintain appointment books and confirm appointments
• Follow up on no-shows/cancellations of appointments
• Chart filing/scanning/updating
• Cash handling/daily bookkeeping
• Respond to voicemails, faxes, emails, and portal messages
• Maintain a clean and friendly environment for providers and patients
• Stock front office supplies and notify necessary personnel to order low inventory
• Pull and provide medical records as requested per policies
• Obtain medical records from outside providers for patient care
• Aid patients with filling out forms
• Aid patients with using the Patient Portal
• Maintain and monitor faxes
• Travel to provide coverage at other medical clinics
• Adhere to HIPAA, OSHA, other governing authority regulations, and internal policies and procedures

Qualifications

• High School Diploma or equivalent
• One year of experience in customer service, office, or clinical setting preferred
• Experience using multi-line phones, scheduling appointments, and using computers
• Ability to use Word, Excel, PowerPoint, and Outlook
• Knowledge of Electronic Health Record Systems (e.g., IMS, EPIC and Dentrix)
• Ability to manage multiple tasks in a high volume environment
• Ability to prioritize and perform a variety of tasks in a fast-paced environment
• Ability to take initiative and function with a high level of independence and problem-solve
• Ability to maintain a good attendance and report to work on time
• Effective communication skills (oral and written)
• Ability to provide good customer/patient services
• Ability to lift up to 20 pounds
• Physical demands: Sit, use hands to handle or feel, stand, walk, and reach with hands and arms

Skills & Knowledge

• Proficiency in conducting oneself in a professional manner
• Ability to cooperate and collaborate with a team of medical professionals
• Ability to manage multiple tasks in a high volume environment
• Ability to prioritize and perform a variety of tasks in a fast-paced environment
• Ability to take initiative and function with a high level of independence and problem-solve
• Ability to maintain a good attendance and report to work on time
• Effective communication (oral and written)
• Ability to provide good customer/patient services
• Ability to lift up to 20 pounds
• Physical demands: Sit, use hands to handle or feel, stand, walk, and reach with hands and arms

Physical Demands and Work Environment

The work environment is characteristic of a clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, use hands to handle or feel. The employee is also required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually noisy. The employee may be in contact with individuals and families in crisis who may be ill, using substances, and/or not attending to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.