Medical Receptionist / Front Desk Associate

About the role

We are hiring a friendly, organized, and customer-focused Medical Receptionist / Front Desk Associate to join a busy orthopedic practice in Freehold, NJ. This full‑time, permanent position involves greeting patients, managing check‑in/out, scheduling appointments, verifying insurance, collecting payments, maintaining records, and supporting front‑office operations while ensuring HIPAA compliance and smooth patient flow.

Responsibilities

• Greet patients and visitors, confirm appointments, and provide a welcoming experience.
• Handle patient check-in and check-out, appointment scheduling, and follow-up bookings.
• Verify patient information, insurance cards, identification, and required documentation.
• Collect copays, coinsurance, outstanding balances, and other applicable payments.
• Prepare patient charts and ensure records are available and accurate before appointments.
• Assist patients with intake paperwork, medical history forms, and electronic consent forms.
• Maintain patient confidentiality and follow HIPAA requirements.
• Monitor patient flow, communicate delays, and coordinate with physicians and medical assistants.
• Answer phone calls, respond to internal communications, and route documents appropriately.
• Scan medical records, test results, and other relevant documents into the electronic medical record system.
• Provide checkout instructions and schedule follow-up appointments as directed by clinical staff.
• Assist with general front-office duties and provide coverage at the Monroe location when required.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical office or healthcare experience preferred.
• Knowledge of medical terminology and insurance billing preferred.
• Experience collecting payments or copays is an advantage.
• Familiarity with electronic medical records; eClinicalWorks (eCW) experience is a plus.
• Basic computer skills, including data entry, Microsoft Office, and scanning.
• Strong communication, organization, and multitasking skills.
• Professional, patient-focused approach with attention to detail.
• Ability to work early and late weekday shifts as assigned.

Benefits

• Medical, dental, and vision insurance.
• Benefits begin on the first day of the month following 60 days of employment.

Pay

$19‑$23 per hour, based on experience.

Schedule

Monday‑Friday, no weekends. Office hours: 7:00 AM‑7:00 PM Monday through Thursday and 7:00 AM‑5:00 PM Friday. Primary location: Freehold, NJ, with occasional coverage at the Monroe location.