Medical Receptionist/Customer Service Specialist

Overview The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, answering phones and entails the following duties & responsibilities: Key Duties & Responsibilities: Deliver excellent patient serviceAnswer telephone promptly and direct calls accordinglyAbility to retrieve phone messages and transfer calls as necessaryVerify patient insuranceAbility to retrieve all correspondence from all mailboxes and distribute accordinglyAbility to prioritize the centers business needs and flexibility to assist other areas as neededResponsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient informationGreet patients and visitors in a courteous/professional mannerNotify appropriate personnel of visitor arrival and directs visitor to correct areaPerform clerical functionsMaintain/update directory of all employees in the centerNotify the transportation dispatcher when patients are ready for pick upMaintain professional conduct and appearance at all timesEnsure waiting and reception areas are kept clean and tidyFlexibility to commute to other centers if neededOther duties as assigned Required Skills/Abilities: Exceptional customer service and phone etiquetteAbility to use computers to enter informationExcellent written and verbal communication skillsAttention to detailAbility to connect with patients and make them feel comfortablePatience and presence of mindeCW experience Required Education and Experience: High school diploma or equivalent, and a minimum of one year work experience in a medical front desk or receptionist capacityBilingual (English/Spanish) is required Physical Requirements: Prolonged periods of sitting at a desk and working on a computerMay require prolonged period of standing, walking and bendingAbility to move/lift up to 20 pounds at times Job Type: Full-time Salary: $17.00 - $19.00 per hour (negotiable based on experience) Benefits: Health InsuranceDental insuranceVision InsuranceLife Insurance401(k)Employee assistance programFlexible spending accountPaid time offPaid holidays Schedule: 8-hour day shiftMonday to Friday Work setting: In-person Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time. Powered by JazzHR Yy3BZHevrD