Medical Receptionist Brittonfield Cardiology

Mission: We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Vision: To be world‑renowned for passionate patient care and outstanding clinical outcomes. Core Values: Stewardship, Justice, Reverence, Excellence, Integrity.

Position Summary

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost‑effective, quality patient care.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre‑registration
• Review revenue reports to ensure charges are billed appropriately
• Collect co‑pay/balances due for each patient
• Check in patients for appointments
• Check out patients for appointments
• Phone support – incoming and outgoing calls
• Scanning and faxing documentation
• Confirmation phone calls

General Performance Criteria

Performs critical job functions that lead to a streamlined and efficient patient experience, with attention to detail to ensure schedules are accurate based on provider preference sheets and office standards. Meets performance measures for each job function and completes duties by established review dates. Works collaboratively with staff and management.

Communication

Maintains confidentiality related to patients, families, employees, and service‑area information. Greets visitors, ensures they wait in comfort with clear expectations, answers the telephone and routes calls appropriately, records and delivers messages when personnel are unavailable, and uses proper diction and grammar.

Customer Service

Employs professional manners and tact in all dealings, obtains necessary information while remaining courteous, models calmness, and adheres to the hospital confidentiality statement.

Service‑Specific Skills

Receives and distributes messages, packages, and supplies to the appropriate person or place; implements day‑to‑day operations of the service environment; maintains a safe and secure environment.

Equipment

• PC terminals
• Telephones (multi‑line)
• Copier
• E‑mail system
• Fax machine
• Typewriter

Education, Training, Experience, and Certification

High school graduate or equivalent; business school or formal secretarial training is a plus. One to two years’ experience preferred. Participates in orientation and continuing education and maintains knowledge and skills related to specific areas of expertise.

Special Requirements

Proficiency with multi‑line telephones, PC and appropriate software, office equipment and supplies. Solid understanding of service‑related terminology. Strong oral and written communication and interpersonal skills. Customer‑service oriented.

Work Environment and Hazards

Office setting – exposure Class I or II; service specific. Light work involving standing, walking, sitting, and lifting.

Pay Range

$19.00‑$26.85 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The range may vary by location.