Medical Receptionist

Job Responsibilities

• Answers telephone and directs calls to appropriate staff
• Receives and routes messages, correspondence, and administrative documents to the appropriate staff
• Manages the physician's outlook calendar as needed
• Greets visitors and patients
• Performs patient check-in and check-out, including full registration when necessary
• Determines all insurance coverages as primary, secondary, tertiary, etc., and completes required paperwork for all appropriate patients
• Responds to patient, prospective patient, drug reps, and visitor inquiries in a courteous manner
• Collections co-pays and outstanding balances
• Obtains, records, and updates personal and financial patient information and signatures from patients as determined by Medicare, State, and Federal guidelines
• Maintains cash drawer, logs co-pays and other payments, reconciles balances
• May prepare and reconcile deposit slip
• Verifies referrals and performs pre-certifications as appropriate
• Typing, mailing, faxing correspondence as needed, including sending patient letters, new patient paperwork, etc.
• Manages various work queues in EMR as needed
• Orders office supplies and maintains front office and reception area cleanliness

Required Skills & Experience

• One to three years' experience in Customer Service
• Proficiency with copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel)
• Ability to multi-task and maintain confidentiality
• Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone
• Excellent customer service skills
• Excellent computer skills to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification
• Knowledge of health insurance coverage and requirements
• Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math)
• Analytical skills required to make decisions based on the facility and clinical situation at hand
• Knowledge of and compliance with HIPAA privacy requirements

Schedule Notes

Shift: Monday - Friday 7:30 am-4:00 pm - May change slightly depending on provider start time.