Medical Receptionist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

About the role

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist in our growing team. This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows. May be asked to float to local practices in the region for coverage depending on business need.

Schedule

• Full-time, 40 hours per week, Monday - Friday
• 8-hour shift between the hours of 7:15am - 5:30pm (schedule determined upon hire)

Location

2 Elizabeth St, Bethel, CT (Internal Medicine department)

Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients' rights by maintaining confidentiality of medical, personal and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Requirements

• High School Diploma/GED
• 1+ years of receptionist or customer service experience
• Intermediate level of computer proficiency with Microsoft Office
• Access to reliable transportation and valid US driver's license

Preferred Qualifications

• Experience working in a primary care setting
• Experience working with EPIC

Pay

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment.

Benefits

• Paid Time Off (accrued from first pay period) plus 8 paid holidays
• Medical plan options, Health Spending Account, or Health Savings Account
• Dental, Vision, Life & AD&D Insurance
• Short-term and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)
• Performance rewards and recognition programs