Medical Receptionist
Optum · Easton Center, MA · 2 mo ago
Healthcare$17.98–$32.12/hrFull-time
Primary Responsibilities
- Serve as a role model and mentor for support staff; assist with onboarding and training
- Manage complex scheduling tasks, including appointment booking and patient outreach
- Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
- Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
- Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
- Complete and process forms, prior authorizations, prescription renewals, and other documentation
- Collaborate with supervisors on coverage and workflow; lead huddles as needed
- Participate in quality improvement initiatives and special projects
Required Qualifications
- High School Diploma/GED
- 1+ years of customer service or healthcare experience
Preferred Qualifications
- Associate's Degree in Medical Office Administration Program
- Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
- Proven solid problem solving and complex patient management skills
Pay
The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment.