Medical Receptionist

About the role

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public.

Responsibilities

• Greeting patients
• Answering phones and directing calls
• Assisting patients/families
• Scheduling
• Registration
• Charge entry
• Payment posting
• Batch balancing
• Cash reconciliation/balancing
• Operating several types of basic office equipment

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Why MultiCare

• Rooted in the local community — Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
• Growth and education — Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you
• Well-being and support — Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life
• Living our values — Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
• Belonging for all — Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued
• Pacific Northwest lifestyle — Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay

The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.