Medical Reception Supervisor - Plastic & Reconstructive Surgery Arbor Park

Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to join our team. The role is responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager, ensuring efficient patient workflow, customer satisfaction, staff satisfaction, productivity, and achievement of operational goals.

Responsibilities

• Supervise day‑to‑day operations of assigned areas to ensure efficient, fiscally responsible, and customer‑responsive procedures.
• Ensure efficient and effective scheduling for the medical records and medical reception staff and maintain the Time & Attendance program, coordinating timekeeping and time‑off requests.
• Fill in as medical receptionist when needed.
• Communicate thoroughly and promptly with office leadership, providers, triage, and staff regarding all issues impacting day‑to‑day operations; develop clinical protocols as needed to ensure compliance with federal regulations.
• Manage clerical audits, both internal and external, for the office.
• Assist in the development and oversight of the office budget.

Requirements

• Education: High school graduate or equivalent with applicable college coursework or seminars in management and supervision; associate’s or bachelor’s degree in a relevant field (e.g., Management, Healthcare Administration) is preferred.
• Credentials/Licensure: None.
• Experience: Minimum of 3 years working in a medical office with reception or cross‑trained medical assisting duties; prior supervisory experience strongly preferred.

Benefits

• Day‑one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team‑oriented workplace culture.
• Meaningful work helping patients access the care they need.
• Mission‑driven organization serving communities across Southeast Michigan.
• Commitment to core values of Commitment, Advocacy, Respect, Efficiency, and Service.

Schedule

Full‑time